Medical Assistant - DHI / Zephyhills

Position Summary

Orlando Health Digestive Health Insitute

Job Title: Medical Assistant

Schedule Hours: Monday - Thursday 8:00am - 5:00pm & Friday 7:00am - 12pm

Department: GI

Location: 38135 Market Square Drive ZH

Position Summary

Performs patient care under the direction and supervision of the physician or Advanced Practice Provider (APP) in an ambulatory care setting.

Why is Florida Medical Clinic Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

✅ Financial & Retirement – Up to 5% employer match on retirement contributions.

✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
• Supports and demonstrate effective and professional communication with patients and family members
• Works collaboratively with the administrative and operations staff.
• Gathers patient data through interviews and observation.
• Assist patients and families with preparation for examination.
• Assists the physician or APP during examination and procedures.
• Demonstrates competency in specific tasks and skills as defined by the practice.
• Documents, treatments, procedures, and patient education according to Orlando Health and department specific policies.
• Assist the physician or APP by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation.
• Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
• Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under the direction of a provider
• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellent standards.
• Consistently demonstrates personal and patient safety practices and adherence to infection control standards outlined in Orlando Health policies.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Must be able to demonstrate the knowledge and skills necessary to provide care and can assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of medical/legal issues, patient rights and compliance with regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists business office as needed with reception, scheduling, and discharge of patients.

Qualifications

Qualifications

• High school graduate or equivalent.
• Successful completion of Medical Assistant training from an approved technical school (or verifiable applicable work experience in a patient care setting) required
• Maintains current American Heart Association BLS Healthcare Provider Certification -and-
• If hired after January 1, 2015, maintains current certification by one of the following agencies within 6 months of hire-
  • Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA) (com)
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (aama-ntl.org)
  • Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (com)
  • National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (com)
  • Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP) (com)
  • Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (com)
  • Registered Medical Assistant (RMA) by the American Registry of Medical Assistants (ARMA) (arma-cert.org)