Catering Administrator | Part-Time | FirstOntario Concert Hall

Catering Administrator | Part-Time | FirstOntario Concert Hall

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Catering Administrator will provide administrative support to the Senior Operations Manager. Administrative duties may include, but are not limited to, appointment setting, correspondence, meeting minutes, and keeping the Director and the Operations Team organized, as well as assisting with expense reports, creating PowerPoint presentations when needed, basic office supply and equipment maintenance, troubleshooting daily issues that arise in everyday operations, and general clerical duties. Will also assist in the updating of training manuals and channel necessary communications.

This role pays an hourly rate of $26.50 CAD.

Benefits for Part-Time Roles: Pension matching.

This position will remain open until December 31, 2026.

About the Venue

FirstOntario Concert Hall features year-round concerts, dance performances, and live theater. Known for its gorgeous interior and spectacular acoustics, it is an ideal space to showcase any event.

Responsibilities

• Creating Event Service Packages, including branded signage and menus
• Organizing and Maintaining Event Boards
• Managing health and safety logs and documents, conducting audits
• Preparing all required documentation for BEO meetings and managing all event details through Tripleseat
• Greet catering clients upon arrival with a professional, welcoming, and engaging attitude.
• Updating menus, orders, guest details, and service notes.
• Liaise between clients, culinary teams, and front-of-house (FOH) staff to ensure timely and accurate food and beverage service.
• Assist with inventory tracking and catering reporting as required.
• Support event setup, breakdown, and any other needs as assigned by management.

Qualifications

• 2+ years of hospitality, catering coordination, or event service experience preferred.
• Previous experience with catering management software (TripleSeat, MyVenue, or similar) is an asset.
• Strong organizational skills with the ability to manage multiple catering orders and timelines simultaneously.
• Excellent communication and interpersonal skills to liaise effectively with clients, talent, and internal teams.
• Calm and professional under pressure, with strong problem-solving abilities.
• Must be available evenings, weekends, and holidays based on event schedules.
• Strong verbal and written skills; ability to communicate in a professional, knowledgeable, and courteous manner with employees, clients, vendors, business contacts, etc.
• Ability to adhere to the highest standards of confidentiality and discretion in all proprietary business, financial, and employee matters.
• Valid SmartServe Certification is preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

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