Food Runner | Part-Time | WFCU Centre

Food Runner | Part-Time | WFCU Centre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Food Runner position is a crucial member of the restaurant's service team, responsible for assisting the servers at all times, delivering food and drink orders to customers seated, and bussing and cleaning tables as guests finish eating. Working closely with the servers and kitchen staff, the Busser plays a key supporting role in ensuring a positive dining experience for customers.

This role pays an hourly rate of $18.00 - $19.00 CAD and is tip eligible.

Benefits for Part-Time roles: Pension matching.

This position will remain open until November 20, 2026.

Responsibilities

Food and Beverage Support:

• Collect prepared food items from the kitchen and ensure their safe transportation to seating areas.
• Verify that the food being delivered matches the order details, paying attention to special requests, allergies, or dietary restrictions.
• Deliver food promptly to customers while it is still fresh and hot, ensuring that they receive their orders in a timely manner.
• Assist picking up drink orders at the bar and delivering them to the guest.

Table Preparation and Resetting:

• Set up tables with clean utensils and condiments before guests arrive.
• Clear and reset tables promptly after customers have finished dining.
• Ensure tables are properly arranged and presentable for the next guests.
• Assist in maintaining cleanliness and organization in the outdoor dining area, clearing empty plates, utensils, and other waste from tables when necessary.
• Collaborate with the kitchen staff, servers, bartenders, and other restaurant personnel to ensure smooth and coordinated service.

Dining Area Maintenance:

• Regularly check and clean dining tables, chairs, and surrounding areas to maintain cleanliness and a neat appearance.
• Empty and clean garbage cans before, during, and after each shift.
• Wipe down tables and clean debris around the dining area and sitting guests.
• Assist with general cleaning tasks as needed, including restocking supplies and cleaning glassware and the bar.
• Collect all recyclable garbage disposables and place them in assigned garbage.
• Assist in maintaining an adequate supply of disposable plates, containers, and utensils.

Qualifications

• Prior experience in a restaurant or food service setting is preferred, especially in a similar customer service role.
• Ability to stand and walk for extended periods, lift and carry food trays or plates, and navigate outdoor spaces comfortably.
• Excellent communication skills to interact with customers and effectively relay information to team members.
• Strong attention to detail to ensure accurate order delivery and customer satisfaction.
• Ability to handle multiple tasks simultaneously, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Willingness to work collaboratively with the kitchen and serving staff to provide seamless service.
• A friendly and approachable demeanor with the ability to provide exceptional customer service.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

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