Applications Administrator IV (IT Systems)

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Position Description:

The Application Administrator IV serves as a senior technical support specialist responsible for the administration, integration, security, and operational support of the University's enterprise application ecosystem. This position manages large-scale, business-critical platforms that support institutional operations including finance, human resources, student services, research, advancement, and auxiliary services.

The successful candidate will possess deep expertise in enterprise application administration, data management, systems integration, automation, and technology architecture. This role serves as a technical owner for assigned enterprise platforms and works closely with business stakeholders, vendors, developers, data analysts, project managers, and infrastructure teams to ensure reliable, secure, and scalable application services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide specialized support for business-critical departmental software applications including:
  • Serving as a primary contact point for system support
  • Productive and timely communications with customers
  • Documentation of system configuration and operations
  • Ability to effectively communicate complex business processes and technical concepts to a non-technical audience.
  • Ensuring that organizational and customer expectations are met
  • Promoting continuous process/system improvements
  • Change management
  • Ensure system implementation aligns with the overall enterprise technology environment (Backups, DR, Authentication, Integrations, Security, etc)
• Daily support and accountability for:
  • System maintenance and upgrade planning/execution
  • Monitoring and stability of system and integrations
  • System Administration
    • Configuration of system and functionality
    • Integration
    • Security
    • Programming/coding (planning, analysis, design, implementation, testing/integration, maintenance)
  • Status reporting
  • End user training
• Seek continuous professional development through training and self-education
• Couch, mentor, and cross train with team members

Enterprise Application Administration

• Serve as the primary technical administrator for one or more enterprise platforms supporting mission-critical university operations.
• Configure, maintain, monitor, and optimize enterprise applications to ensure high availability, performance, and reliability.
• Lead application upgrades, patching, release management, and lifecycle planning activities.
• Develop and maintain technical documentation, system architecture diagrams, operational procedures, and support standards.
• Administer application security roles, permissions, workflows, and authentication mechanisms.

Systems Integration & Automation

• Design, implement, monitor, and troubleshoot complex integrations between enterprise applications and third-party systems.
• Develop and maintain API-based, event-driven, batch, and file-based integrations.
• Collaborate with development teams to support enterprise integration architecture and middleware solutions.
• Implement automation solutions that improve operational efficiency and reduce manual processing.
• Support enterprise identity management and single sign-on (SSO) integrations.

Data Management & Governance

• Manage enterprise data exchanges across multiple systems while ensuring data integrity, quality, and security.
• Develop and support ETL/ELT processes, data synchronization mechanisms, and reporting feeds.
• Collaborate with data governance stakeholders to establish data standards, validation processes, and stewardship practices.
• Monitor data quality issues and lead resolution efforts across technical and functional teams.
• Support institutional reporting, analytics, and business intelligence initiatives.

Security & Compliance

• Ensure enterprise applications comply with university security standards, audit requirements, and regulatory obligations.
• Partner with information security teams to conduct risk assessments and remediation activities.
• Support disaster recovery planning, business continuity testing, and system resiliency efforts.
• Participate in security reviews, vulnerability management, and incident response activities.

Vendor & Stakeholder Management

• Serve as a primary liaison with software vendors and implementation partners.
• Coordinate vendor support activities and escalation management.
• Facilitate communication between technical teams and business stakeholders.
• Lead technical working groups and project teams as assigned.

Preferred Qualifications

• Bachelor's degree in Information Systems, Information Technology, or a related field.
• Seven (7) or more years of experience supporting enterprise applications in a complex organizational environment.
• Experience administering major enterprise platforms such as:
  • Workday
  • ServiceNow
  • TeamDynamix
  • Salesforce
  • Oracle Cloud
  • PeopleSoft
  • Ellucian Banner
  • Slate
  • Blackboard
  • Microsoft Dynamics
• Experience supporting higher education enterprise systems.
• Experience leading enterprise software implementations.
• Knowledge of data governance frameworks and master data management.
• Experience with Power BI or enterprise analytics platforms.
• ITIL Foundation certification.
• Microsoft, Workday, Salesforce, Oracle, or similar enterprise platform certifications.

PreferredTechnical Skills

Enterprise Systems Administration

• Enterprise application administration and configuration
• Change management and release management
• Identity and access management
• Single Sign-On (SSO)
• Azure Active Directory / Microsoft Entra ID
• Role-based security administration

Integration Technologies

• REST APIs
• SOAP web services
• JSON and XML
• API management platforms
• Integration Platform as a Service (iPaaS)
• Enterprise Service Bus (ESB) concepts
• Event-driven architecture
• Middleware technologies

Data Management

• SQL (Microsoft SQL Server, Oracle, PostgreSQL, or MySQL)
• Database administration fundamentals
• Data warehousing concepts
• ETL/ELT processes
• Data modeling
• Data governance practices
• Data quality management

Programming & Automation

Experience with one or more of:

• Python
• PowerShell
• Java
• C#
• JavaScript
• Shell scripting

Cloud Technologies

• Microsoft Azure
• Microsoft 365
• SaaS application administration
• Cloud integration services
• Platform monitoring tools

Competencies

• Enterprise Architecture Awareness
• Strategic Technical Planning
• Systems Thinking
• Vendor Management
• Project Leadership
• Business Process Analysis
• Technical Documentation
• Problem Solving and Root Cause Analysis
• Customer Service Excellence
• Verbal and Written Communication
• Cross-functional Collaboration

Why This Role Matters

This position is critical to the University's ability to operate and integrate its enterprise technology landscape. The Application Administrator IV ensures institutional systems remain secure, reliable, integrated, and positioned to support the University's long-term strategic objectives through modern application management, automation, and data-driven decision making.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.