Denim Advisor

MISSION OF THE ROLE:

• Ensure that every customer feels unique and valued, delivering excellent service and 
  distinctive in-store experience; 
• Build strong, empathetic relationships with customers, fostering trust and long-term 
  loyalty; 
• Drive and grow sales in order to achieve commercial objectives, fully aligned with the 
  brand’s values and standards within the Irish retail market. 

RESPONSIBILITIES:

• Inspire and convey our service values, hospitality mindset, storytelling and the 
  Perfect Fit, creating a genuine, welcoming and authentic connection with every 
  customer; 
• Promote personalized experiences, transforming each interaction into a meaningful 
  exchange where the brand’s story and each customer’s individuality naturally come
  together, through; 
• The art of warmly welcoming the customer; 
• Guiding and accompanying the customers throughout their in-store journey; 
• Demonstrating strong technical knowledge of denim products (fabric types, 
  washes, fits, finishes, sustainability, etc.); 
• Staying constantly up to date with new collections, trends and innovations in 
  the jeanswear segment; 
• Advising on the most suitable fits so the customer feels confident, secure and 
  certain they have found their Perfect Fit — the ideal balance between 
  Fit&Feel; 
• Protect and enhance the brand image through correct visual merchandising practices, 
  keeping the store organised and inspiring, like a stage that tells our story through
  every detail; 
• Ensure the correct execution of stockroom and store processes that impact 
  stock management, contributing to a smooth and efficient customer
  experience; 
• Actively contribute to the achievement of individual and store sales targets; 
• Apply social influence techniques naturally and effectively to support cross-selling 
  and up-selling.

PROFILE:

• Previous experience in customer service within the fashion retail sector (preferred); 
• Strong communication skills with a natural ability to build empathy and rapport with 
  customers; 
• Proactivity, dynamism and strong initiative; 
• Strong team spirit, flexibility and availability; 
• Passion for fashion and a strong interest in denim and jeanswear; 
• Awareness of fashion trends and strong aesthetic sensitivity; 
• Fluency in English; additional languages are an advantage