Supervisor

MISSION OF THE ROLE:

• Coordinate and supervise the daily operational activities carried out during a work 
  shift, under the guidance of the Store Manager and in full alignment with the Brand’s 
  values and the Irish retail market context; 
• Increase the Salsa DNA, making it truly unique while enhancing both the customer 
  journey and the brand experience in-store; 
• Inspire, engage and create a genuine emotional connection with both the team and 
  the customer, delivering a distinctive, memorable and impactful in-store experience; 
• Inspire, empower, develop and unlock the full potential of every team member; 
• Ensure the achievement of the store’s commercial objectives while promoting a 
  culture of service excellence, aligned with the brand’s values, identity and local 
  customer expectations; 
• Inspire and grow the team through close, motivating and empowering leadership. 

RESPONSIBILITIES:

• Customer Experience:
    » Work side by side with the team as a true Brand Ambassador and role model 
  of Hospitality, excelling in the Art of Welcoming while sharing our 
  Storytelling and ensuring the Perfect Fit.
    » Demonstrate a strong presence in sales and in the overall store experience, 
  setting the standard for the team and actively contributing to business 
  growth.
    » Engage, coach and motivate the team to deliver consistent excellence in 
  customer service and build long-term customer loyalty.
    » Support team members during customer interactions, identifying 
  opportunities for improvement and delivering constructive, timely feedback.
    » Promote clear and consistent daily communication with the team, using 
  company tools to support performance and engagement.
    » Proactively deliver on-the-job training and coaching moments.
    » Create and promote team challenges that enhance motivation, accountability 
  and performance.
  
  
• Team Development:
    » Identify, together with the Store Manager, training needs and opportunities 
  for autonomy, implementing actions that support continuous development.
    » Provide mentorship during onboarding and ongoing development of team 
  members.
    » Reinforce on-the-job training dynamics and ensure effective use of all 
  company tools.
    » Encourage initiatives that strengthen motivation, engagement and team 
  spirit.
    » Foster a positive, inclusive and respectful working environment.
  o Monitor and support individual development plans, goals and performance 
  objectives.
  
  
• Store Operational Management:
    » Support the Store Manager and, in their absence, assume responsibility for 
  the efficient management of daily store operations.
    » Allocate tasks effectively across the team during each shift.
    » Communicate and follow up on targets, challenges and operational 
  priorities.
    » Ensure correct execution of all opening and closing procedures, in line with 
  company standards and Irish retail regulations.
    » Meet regularly with the Store Manager to contribute actively to action plans 
  and operational strategies.
    » Maintain clear and ongoing communication with the Store Manager, 
  ensuring alignment on store and team needs.
    » Visual Merchandising:
        ✓ Ensure accurate implementation of the brand’s Visual Merchandising 
  guidelines.
        ✓ Adapt store layout in line with campaigns, collections and local 
  product performance.
        ✓ Analyze top-selling products and market trends to drive commercial 
  performance in-store.

PROFILE:

• Previous experience in customer service within the fashion retail sector 
  (mandatory);
• Strong communication skills with the ability to build genuine rapport with 
  customers and colleagues;
• Strong team spirit, flexibility and availability;
• High sense of responsibility, commitment, resilience, proactivity and initiative;
• Results-driven mindset focused on excellence and continuous improvement;
• Knowledge of fashion trends and strong aesthetic awareness;
• Passion for fashion and interest in denim and jeanswear;
• Fluency in English; additional languages are an advantage. 

With us, you will have the opportunity to represent the world’s leading denim brand!
Be inspired with us!!