Sr. Analyst - CLM Developer

Company

Puma Energy is a leading global energy business that supplies, stores, and distributes petroleum products in 47 countries across six continents. Founded in 1997, Puma Energy has its headquarters in Singapore and Geneva and employs over 8,000 people globally with regional hubs in South Africa, Puerto Rico, and Estonia and has a Global Delivery Centre in Mumbai (India).

Puma Energy has a network of 1948 retail sites and a presence at over 103 airports. Our mission is to energize communities to help drive growth and prosperity by sustainably serving our customers’ needs in high-potential countries around the world

Main Purpose

• Contribute to a global team dedicated to streamlining operations and enhancing efficiency across the organization
• Lead the design and architecture of robust, scalable, and secure CLM solution that meet business requirements, ensuring seamless integration with existing systems and adherence to best practices

Key Responsibilities :

You will play a pivotal role in driving end-to-end process transformation in collaboration with senior leaders across Puma Energy.

This role requires you to:

• Design, develop, test, and implement custom solutions using DocuSign CLM to meet business requirements related to contract management
• Integrate DocuSign CLM with other systems, to ensure seamless data flow and process automation
• Customize DocuSign CLM workflows, templates, and rules to align with the company's contract management policies and procedures
• Create and maintain comprehensive documentation for DocuSign CLM configurations, customizations, and integrations
• Conduct testing and debugging of DocuSign CLM solutions to ensure they meet performance, security, and usability standards
• Provide technical leadership in CLM projects, collaborating closely with cross-functional teams, including legal, sales, and operations, to gather requirements and provide technical expertise on contract management processes
• Provide training and support to end-users to ensure effective adoption of DocuSign CLM solutions
• Develop, report, and monitor quality metrics for processes, ensuring continuous improvement and adherence to established standards
• Take ownership of end-to-end project management, from idea to delivery, including the preparation and approval of requirement documents, collaboration with solution architects, and ensuring seamless business change
• Keep up to date with the latest trends and best practices in contract management, DocuSign & other CLM tools to suggest improvements and optimizations

Key Cultural Fit              

You are entrepreneurial and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up

• You are comfortable with ambiguity and strive to break complex challenges into smaller-sized problems
• You have a passion for emerging tech and trends, and are always on the lookout for “what’s new”
• You are naturally analytical & are adept at systems thinking
• You work well in high-pressure situations and consistently deliver under tight time constraints while delighting your stakeholders
• You can work across organizational boundaries and hierarchies

Key Relationships          

• Internal – Managers across various departments, Senior Management, Head of Departments in other regional hubs of Puma Energy
• External – External Consultants

Work Experience: 

• This role requires a seasoned professional with a strong understanding of Contract Management process, who has led & implemented CLM solutions in the past
• 5-8 years of overall experience in leading multinationals is mandatory
• 3+ years of experience in implementing CLM Solutions is desired
• Understand the complexity of managing a multi-process operation setup. This could be captive or non-captive

Skills:  

• Graduation/Masters in related field from Tier 1 Institute
• Required Skills: Proficiency in JavaScript and experience with DocuSign CLM's API and SDK, Project Management & Process Automation
• DocuSign CLM Certification will be an add-on
• Proven ability to act as a bridge between the business and development team, translating business concepts into implementable requirements
• Strong understanding of contract management processes and best practices
• Experience with system integration and data migration
• Excellent problem-solving skills and attention to detail

Competencies:  

• Ability to operate at both conceptual and working levels
• An eye for detail and an extremely hands-on working style
• Strong interpersonal and influencing skills
• Ability to think strategically and translate strategy into action plans
• Proven verbal and written communication skills, presentation skills, teamwork skills and ethical standards
• Ability to deliver results

Languages:

• Fluency in verbal and written English is mandatory