Front Desk Receptionist, Patient Relations

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary:

The Patient Information Specialist serves as a critical point of contact for patients, visitors, and staff, ensuring that all interactions reflect the organization's commitment to excellence in service and patient-centered care. This position is responsible for providing accurate information, coordinating non-clinical aspects of the patient experience, and fostering a welcoming and supportive environment.

Key responsibilities include greeting and directing patients and visitors, managing incoming inquiries both in person and by phone, assisting with appointment-related information, and coordinating transportation or other logistical needs. The Patient Information Specialist works collaboratively with clinical and administrative teams to ensure smooth patient flow and timely communication, contributing to the overall quality, safety, and effectiveness of the hospital experience. Bi-lingual in English-Spanish is highly desired.

***Patient Information desks are open Sunday through Saturday, 7:00 AM - 9:00 PM. Must be flexible with schedule, including varying shifts, days, weekends and holidays. Eligible for shift differentials as appropriate.***


Essential Functions:

• Greet and assist patients, families, and visitors in a courteous and professional manner, ensuring a welcoming and supportive environment.
• Provide accurate information regarding appointment times and locations using the hospital’s electronic health record (EHR) system.
• Offer directions and escort patients to departments or services as needed to support efficient navigation of the facility.
• Coordinate non-emergency transportation for patients and visitors using services such as Lyft, taxi vouchers, and RTD, in accordance with hospital protocols.
• Ensures accessibility and inclusivity in patient interactions, including language translation and disability accommodations.
• Answer and direct incoming calls, respond to general inquiries, and relay messages to appropriate departments or staff.
• Maintain confidentiality and patient privacy in accordance with HIPAA regulations and hospital policies.
• Keep the front desk and waiting areas organized, clean, and well-stocked with relevant materials, contributing to a positive patient experience.

Work Experience:

• 1-3 years of clerical experience required.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Ability to complete routine work with minimal direction from supervisor.
• Ability to multi-task, skilled in basic office procedures/responsibilities.
• Ability to exercise some judgment within job scope.
• Skilled in organization and attention to detail. Acquires knowledge of operations to be able to sufficiently perform job responsibilities.
• Knowledge of Epic

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.