Assoc Manager, Email Marketing

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Position Overview

The Associate CRM Marketing Manager manages the end-to-end execution and optimization of email marketing campaigns that drive audience engagement, retention, and subscriber growth. This role owns priority campaigns from planning through deployment and reporting, while developing expertise in segmentation, personalization, automation, and lifecycle marketing.

The Associate Manager also serves as a key day-to-day partner to cross-functional teams and provides tactical guidance to Email Marketing Coordinator on campaign execution, content selection and prioritization, email best practices, quality assurance, and optimization opportunities to improve campaign performance.

Key Responsibilities

Campaign Management & Execution

• Own end-to-end execution of priority email campaigns, including intake, planning, build, QA, deployment, and reporting on campaign priorities, objectives, and overall CRM strategy.
• Independently manage the planning, development, and execution of campaign landing pages, including coordinating creative assets, content, functionality, and QA to ensure alignment with campaign objectives and a seamless user experience.
• Independently manage campaign calendars, timelines, deliverables, and cross-functional approvals, proactively identifying and resolving potential delays.
• Build and deploy segmented, triggered, personalized, and dynamic-content campaigns within the ESP.
• Conduct campaign QA across devices and email clients and troubleshoot rendering, tracking, audience, or deployment issues.
• Collaborate with Creative and Sports Marketing teams on email creative planning, including content strategy, messaging, layout, and calls to action, providing recommendations informed by campaign performance and email best practices.

Optimization & Testing

• Develop and execute A/B and multivariate tests across subject lines, creative, CTAs, content, and audience segmentation, aligned with the testing strategy and priorities established by the Senior CRM Manager.
• Independently analyze campaign and newsletter performance to identify trends, optimization opportunities, and areas for improvement.
• Proactively recommend and implement data-informed adjustments to content, targeting, segmentation, and automation to improve campaign performance.
• Manage the execution and tracking of the email testing roadmap, translating results into actionable insights and best practices that inform broader CRM strategy.

Audience, Personalization & Growth

• Independently manage campaign-level segmentation using behavioral, preference, demographic, and engagement data, with strategic guidance from the Senior CRM Manager on audience targeting approaches and priorities.
• Support the development and execution of automated email journeys and lifecycle campaigns, with the Senior CRM Manager providing direction on lifecycle strategy, audience objectives, and journey priorities.
• Partner with Data and Analytics teams to ensure accurate audience targeting, suppressions, and data hygiene.
• Execute subscriber acquisition initiatives, including signup forms, CTA optimization, and campaigns designed to drive list growth, aligned with broader audience growth objectives.
• Demonstrate expertise in personalization, dynamic content, audience targeting, and lifecycle marketing, proactively identifying opportunities to apply these capabilities to campaigns.

Reporting & Insights

• Independently monitor campaign performance against benchmarks and historical results, identifying trends and opportunities for optimization.
• Develop campaign recaps highlighting performance, key learnings, and recommended next steps.
• Present results and insights during CRM team meetings, proactively recommending opportunities to improve performance.
• Translate campaign and testing results into actionable recommendations that improve key email KPIs and inform future campaign planning.

Team & Cross-Functional Collaboration

• Provide day-to-day tactical guidance to the Email Marketing Coordinator on campaign execution, content selection, QA, and email best practices, with overall team priorities established by the Senior CRM Manager.
• Serve as the primary day-to-day point of contact for assigned email initiatives across Creative, Editorial, Product, and other teams, independently managing routine communications and escalating strategic decisions or significant risks as needed.
• Independently facilitate campaign kickoffs, feedback loops, and stakeholder communication to ensure alignment and timely execution.
• Help establish and reinforce email marketing processes and best practices across the team, proactively recommending workflow and efficiency improvements.

Qualifications

Basic Requirements:

• 3-5 years of experience in email marketing, CRM or lifecycle marketing
• Hands-on experience building, QA'ing, deploying, and optimizing campaigns within an enterprise ESP or customer engagement platform; Braze experience preferred.
• Experience with segmentation, personalization, A/B testing, dynamic content, and marketing automation.
• Comfort analyzing customer and audience data to inform segmentation, targeting, personalization, and testing results into actionable recommendations.
• Strong understanding of email creative best practices, including content hierarchy, messaging, CTA strategy, and mobile-first design.
• Strong project management, communication, and organizational skills, with demonstrated ability to manage campaigns from planning through deployment.
• High attention to detail and ability to manage multiple campaigns and deadlines simultaneously.
• Experience with additional owned CRM channels, such as push notifications and landing pages, is a plus.
• Familiarity with AI tools for marketing, content development, and workflow efficiency, as well as Adobe Photoshop for basic creative editing and asset optimization, is preferred.
• Basic HTML/CSS knowledge is a plus.

Desired Characteristics:

• Has high standards for work, excellent organizational and multi-tasking skills, attention to detail

• Ability to effectively take direction and apply learnings to everyday responsibilities

• Highly resourceful. Creative problem solver, with strong oral and written communication skills

• Strong presentation skills; comfortable presenting results to team and leadership

• Works well in a team, fast-paced, and deadline-driven environment. Excellent interpersonal skills and grace under pressure

• Possesses a strong work ethic with a desire to excel and willingness to learn

• Strong knowledge of sports media landscape and passion for sports

• Proven ability to partner effectively with internal partners and external agencies

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
• Salary range: $65,000- $90,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.