Shuttle Bus Driver Workleader

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world

Our commitment to exceptional care extends beyond the clinical setting. Every interaction plays a role in creating a safe, welcoming experience for our patients, visitors, and caregivers. As Shuttle Bus Driver Workleader, you will report to the Transportation Services Supervisor and coordinate driver and vehicle scheduling, including service assignments and maintenance schedules. You will oversee the coordination of preventative maintenance and vehicle repairs, ensure essential driver supplies and materials are maintained in inventory and distributed as needed, and support drivers in successfully carrying out daily operations and providing transportation support for special events.

A caregiver in this position works Monday – Friday from 4:30 a.m. – 1:00 p.m.

A caregiver who excels in this role will:  

• Scheduling: Ensure daily preparation and readiness of available shuttle buses.
• Makes daily shuttle assignments to drivers to meet service obligations.
• Maintain COMET and required training scheduling for assigned drivers.
• Schedule vehicles for maintenance and repair.
• Provide relief to drivers to enable accomplishment of on-line training requirements.
• Conduct time studies on proposed shuttle routes and services to develop effective/efficient schedules.
• Data Management: Collect and record shuttle deficiencies.
• Maintain deferred repairs log and removes shuttles from service for required safety/deadline repairs.
• Communicate immediate and routine repair needs to vehicle repair vendor Daily reviews for completeness and content driver pre/post trip inspections and ridership sheets, and organizes data for efficient data entry.
• Maintain shuttle capable wheelchair inventory.
• Collect and upload GPS automation data daily.
• Daily Operations: Serves as the subject matter expert on all service offerings.
• Provide on-boarding and service line training to new drivers and refresher training to existing drivers on routes, Cleveland Clinic and department policies and procedures, Cleveland Clinic Experience service expectations, and equipment - communication and automation.
• Maintain and stocks driver materials inventory.
• Update and communicate to drivers daily schedule based on unscheduled absences.
• Support Services: Track and reports on completed deferred maintenance to vehicle vendor.
• Manage Transportation Services Safety Award Program. Manage Shuttle Wheelchair Inventory Program.
• Assess daily ridership data to determine on-time and capacity performance and communicate issues to department leadership.
• Perform driver duties and/or meet unscheduled service commitments, as required.

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED
• Commercial Driver's License (CDL) with passenger endorsement/stamp
• Ability to attain and maintain eligibility of insurability as determined by Cleveland Clinic's insurance carrier
• Ability to pass annual DOT physical exam
• Two year’s experience as a shuttle or bus driver
• Knowledge of standard bus operations, Federal Motor Carrier Safety Regulations
• Five years licensed driving experience
• Proven leadership ability in customer focused positions

Preferred qualifications for the ideal future caregiver include: 

• Knowledge of Cleveland Clinic shuttle route systems for employees and patients/visitors and knowledge of wheelchair lift operations
• Proven knowledge of and experience with operating and maintaining diesel engines
• Proficiency in using Microsoft Word, Excel and PowerPoint

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to travel throughout the Cleveland Clinic health system
• Ability to travel to locations outside of the Cleveland Clinic health system
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to move items weighing up to 50 pounds (lbs.)
• Ability to move patients
• Ability to assist patients, visitors and caregivers in wheelchairs in getting into and out of vehicles
• Ability to drive
• Ability to inspect equipment
• Ability to clean, operate cleaning equipment and use cleaning products
• Ability to distinguish color
• Ability to work in confined spaces
• Per Department of Transportation regulations, if you are a CDL driver you cannot be color blind.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.