Domestic Inbound Customer Service

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position:  The Inbound Domestic Customer Service Agent is responsible for coordinating and monitoring domestic freight shipments from origin through final delivery. This role serves as the primary point of contact for customers, internal offices, and service providers, ensuring on-time delivery, accurate shipment tracking, proactive communication, and exceptional customer service throughout the transportation process.

Position Schedule: 

• Sunday-Thursday
• 8:00 AM-5:00 PM
• Occasional overtime may be required to meet operational demands

Major Duties and Responsibilities:  

• Tasks and Duties 
• Coordinate and monitor domestic shipments from pickup through final delivery
• Provide shipment status updates and proactively communicate delays or service issues
• Track and trace shipments to ensure service commitments and KPIs are met
• Work with carriers, service providers, and Expeditors offices to resolve exceptions
• Ensure customer Standard Operating Procedures (SOPs) are followed
• Escalate service failures and shipment issues when necessary
• Review shipment documentation for accuracy and completeness
• Support onboarding of new customers and implementation of SOP update
• Answer customer inquiries via phone and email in a professional and timely manner
• Develop strong relationships with customers through consistent communication and problem resolution
• Anticipate customer needs and provide proactive shipment updates

Successful candidates typically demonstrate:

• Strong sense of urgency
• Attention to detail
• Ability to multitask in a fast-paced environment
• Customer-first mindset
• Problem-solving and critical thinking skills
• Dependability and accountability

Qualifications

Minimum Qualifications: 

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment,

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Experience working in a fast-paced, metrics-driven environment

Additional Information

Reporting Structure 

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $20-$30 per hour