Maintenance Engineer

Description

The Maya

The place to stay. The place to work.

At The Maya, we believe treating people well is what we do best. We are looking for a dependable, hands-on Maintenance Engineer to join our Engineering team and help maintain a safe, comfortable, and welcoming environment for our guests and associates.

The Maintenance Engineer is responsible for performing general maintenance, preventative maintenance, and repairs throughout the hotel to ensure that all facilities, equipment, and systems meet The Maya’s standards for quality, functionality, appearance, and safety.

Key Responsibilities

• Perform scheduled preventative maintenance on hotel equipment, guest rooms, public areas, and other hotel facilities.
• Respond to and complete maintenance work orders submitted by hotel departments in a timely and efficient manner.
• Respond promptly to engineering service calls and address maintenance issues with professionalism and urgency.
• Inspect equipment, systems, and facilities to ensure they are operating properly and safely.
• Perform general repairs and maintenance, including basic painting, drywall repairs, plumbing, HVAC, and other building maintenance tasks as needed.
• Identify potential maintenance concerns and report issues requiring additional attention or specialized repairs.
• Assist with special projects and other assignments as directed by the Director of Engineering.
• Maintain a clean, organized, and safe work environment while following established safety procedures.
• Respond to guest questions and requests with a friendly, positive, and professional attitude.
• Address guest complaints and compliments courteously, taking ownership of concerns and involving the appropriate team members when necessary.
• Communicate effectively with associates across all departments to support smooth hotel operations.
• Follow hotel policies, procedures, and brand standards while protecting hotel property and equipment.
• Perform other duties as assigned.

Requirements

Qualifications and Skills

• High school diploma or equivalent required.
• One to two years of maintenance experience in a hotel environment required.
• Basic knowledge of painting, drywall, HVAC, plumbing, and general building maintenance preferred.
• Working knowledge of common hand tools, power tools, equipment, and maintenance practices.
• Ability to troubleshoot maintenance issues and determine appropriate corrective action within the scope of the position.
• Strong organizational  and time-management skills, with the ability to prioritize work orders and manage multiple assignments.
• Ability to work independently while contributing positively to a team environment.
• Strong attention to detail, accuracy, and follow-through.
• Excellent communication and guest service skills, including the ability to interact professionally  with guests, associates, and vendors.
• Ability to remain calm, patient, and courteous when addressing guest concerns or challenging  situations.
• A professional appearance and positive attitude consistent with The Maya’s brand standards.
• Dependable, honest, punctual, and committed to maintaining excellent attendance.
• Willingness to learn, take ownership of assigned responsibilities, and support the success of the Engineering department.

Physical Requirements

The physical demands described below are representative of those required to perform the essential functions of this position.

• Ability to stand, walk, carry, reach, stoop, bend, and perform repetitive physical tasks throughout the workday.
• Ability to stand and walk for extended periods.
• Ability to regularly lift and/or carry 25–50 pounds.
• Ability to safely use maintenance tools and equipment and perform general repair tasks.
• Ability to work in a hotel environment that may require exposure to varying temperatures, noise levels, and other typical maintenance conditions.

Our Commitment

At The Maya, every associate plays an important role in creating memorable guest experiences. We value teamwork, accountability, professionalism, and a genuine commitment to treating people well. We are looking for someone who takes pride in their work and understands that a well-maintained hotel makes a difference for everyone who walks through our doors.

Join The Maya team and help us create an exceptional place to stay and work.