Assistant Community Manager

Description

Who is Laramar? Founded in 1989, Laramar has grown from a small real estate investment company to a distinguished national real estate investment and property management corporation with a multi-billion-dollar portfolio. For nearly 35 years, Laramar has managed a wide range of properties from high-rise urban to small building to suburban garden-style.

Why should I work for Laramar? Laramar delivers an unparalleled service level to the real estate industry and our success is attributed to our people. We have a well-trained team of real estate professionals who love their work and honor their commitment to our clients and our residents. If you are seeking a position where your enthusiasm, passion, and creativity are welcome, join the Laramar team!

Are there perks? Yes! Laramar offers excellent medical/dental/vision insurance, flexible spending accounts, Company paid life insurance along with paid short and long-term disability insurance, paid Federal holidays, a generous paid time off program, and a 401k with Company match.

The Assistant Community Manager plays a key role in the day-to-day operations of the community by supporting resident relations, leasing, collections, renewals, compliance, and overall property performance. Working closely with the Community Manager, this position helps ensure a positive resident experience while maintaining occupancy goals, financial performance, and operational excellence. The ideal candidate is organized, customer-focused, and able to balance multiple priorities in a fast-paced environment.

Who We are Looking For:

We are looking for someone who is organized, adaptable, and willing to step in where needed. The ideal candidate can navigate change, manage competing priorities, and deliver excellent resident service in a fast-paced environment. We're seeking a resilient, solutions-oriented professional who is committed to the long-term success of the community.

RESPONSIBILITIES:

• Deliver exceptional customer service and build positive relationships with residents, prospects, and vendors.
• Support daily community operations, including resident communications, lease renewals, transfers, move-outs, and resident concern resolution.
• Assist with leasing activities, prospect follow-up, application processing, move-ins, and occupancy goals.
• Process rent-related activities, including collections, payment posting, delinquency management, and late notices.
• Support the operations of a mixed-income community, including affordable housing compliance, certifications, recertifications, income verifications, and resident file maintenance.
• Maintain accurate resident files and ensure documentation is completed in accordance with company policies and applicable program requirements.
• Monitor occupancy, leasing, and resident retention trends and assist in implementing strategies to improve property performance.
• Ensure compliance with company policies and all applicable fair housing, state, federal, and affordable housing regulations.
• Partner with the Community Manager to support financial performance, resident satisfaction, and operational goals.
• Help foster a positive community atmosphere through resident engagement and relationship-building.
• Perform other duties and special projects as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Minimum of 2 years of residential property management or related experience required.
• Previous affordable housing experience (LIHTC, HUD, Project-Based Section 8, or similar programs) is required.
• Experience with affordable housing certifications, recertifications, income verifications, and resident file compliance is preferred.
• Strong customer service, organizational, and time management skills.
• Must have a medium to high level of proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with ResMan property management software is preferred.
• Bilingual Spanish-speaking candidates are strongly preferred.
• Must be able to read, write, and communicate effectively in English and perform basic to moderate mathematical functions.
• Position requires a valid driver's license, acceptable driving record, and appropriate vehicle insurance coverage.

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar Core Values
• Strong oral and written communicator
• Positive attitude, organization with strong attention to detail required
• Participate in proactive team efforts to achieve departmental and Company goals
• High level of professional communication, customer service, organizational, administrative, and time management skills
• Ability to learn, adapt to, and excel at company software and potential changes

SUPERVISORY EXPECTATIONS:

Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and disciplining employees; addressing complaints, concerns; and resolving problems.

Physical Demands and Work Environment: (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.)

• The work environment is the typical office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with staff, clients, and vendors.
• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.