BRANCH MANAGER

Description

Position Summary

The Branch Manager leads the day-to-day operations of the Mapleton office and serves as the Bank’s primary relationship builder in the Mapleton community. This role combines branch leadership, including the hiring, training, coaching, and oversight of tellers and personal bankers, with an active, goal-driven business development program. The Branch Manager grows deposit relationships through proactive prospecting and in-person customer visits, generates agricultural, consumer, and small business lending referrals in partnership with the Bank’s lenders, and expands SCSB’s presence through visible community and civic leadership. The Branch Manager works closely with other key leaders in the Bank to implement overall bank objectives that enhance the value of our franchise.

Essential Duties & Responsibilities

The essential functions include, but are not limited to:

Business Development & Relationship Growth:

• Lead a proactive prospecting and relationship visit program, meeting regularly with prospective and existing customers, local businesses, and agricultural producers to build relationships and grow the Bank’s market share.
• Achieve individual and branch goals for calling activity, new relationships, deposit growth, and referrals, as established with the VP Regional Branch Manager.
• Identify and refer agricultural, consumer, and small business lending opportunities to the appropriate lenders; partner with lenders on joint calls and relationship follow-up.
• Maintain an active prospect pipeline and accurately document calling activity, referrals, and results in tracking systems.
• Counsel new and existing customers to identify their financial needs and recommend appropriate deposit, credit, and digital banking products and services.
• Monitor local market conditions and competitor activity, and share insights that help position the Bank’s products and services competitively.

Branch Leadership & Operations:

• Manage the day-to-day operation of the Mapleton office, including personnel management, facility management, and staff scheduling.
• Create and maintain an exceptional sales and service culture by setting clear expectations, measuring customer service standards, motivating staff, and recognizing achievement.
• Coach staff on needs-based customer conversations, cross-selling, and lending referrals; hold regular one-on-ones and complete annual performance reviews.
• Oversee proper and timely account opening, ensuring completion of all CIP and compliance documentation.
• Ensure vault, cash control, and branch operating procedures are consistently followed.
• Provide problem-solving leadership in complex customer and operational situations.
• Prepare periodic reports for management on branch performance, business development activity, and goal progress.

Community & Civic Leadership:

• Serve as the Bank’s visible representative in Mapleton by actively participating in civic organizations, economic development efforts, schools, and community events.
• Build lasting relationships with local business owners, agricultural producers, and community leaders, and identify opportunities for the Bank to support community initiatives.
• Encourage and support branch staff involvement in the community.
• Present a professional image for the Bank at all times.

Compliance & Regulation:

• Maintain knowledge of and adhere to regulations such as the Bank Secrecy Act, Anti-Money Laundering, OFAC, and others, and ensure branch staff do the same.
• Report any compliance issues or violations in accordance with the SCSB Compliance Accountability Program.
• Complete all assigned training and development programs within designated timeframes.

Professional Development:

• Stay current on industry trends, regulatory changes, and the local economic environment, integrating this knowledge into branch planning and business development strategy.

Other Duties:

• Perform additional tasks as assigned by leadership.

Supervisory Responsibilities

Manage tellers and personal bankers at the Mapleton office. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and evaluating performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Requirements

Qualifications

Education & Experience:

• Required: Bachelor’s degree in finance, business, or a related field; or five or more years of banking or related experience; or an equivalent combination of education and experience.
• Preferred: Supervisory or management experience; demonstrated success in sales, business development, or relationship management; familiarity with agricultural, consumer, or small business lending.

Skills & Abilities:

• Proven leadership and coaching skills, with the ability to motivate a team toward goals
• Strong relationship-building, networking, and sales skills; comfortable initiating outside calls
• Strong oral and written communication skills, including public speaking
• Highly motivated and autonomous; able to execute tactical plans in line with strategic objectives
• Ability to multitask, prioritize, and stay organized
• Strong PC skills; proficiency in Microsoft Office
• Regular and predictable attendance is essential

Technical Knowledge:

• Thorough knowledge of banking regulations and compliance procedures
• Working knowledge of deposit, credit, and digital banking products and services
• Experience with Business Objects or a CRM/sales tracking system is a plus

Language, Math, and Reasoning Skills

• Language: Ability to read and interpret legal documents, policies, and procedures. Strong business writing and public speaking skills.
• Math: Proficiency in applied math techniques such as variance and correlation analysis.
• Reasoning: Ability to solve complex problems, interpret instructions, and work with abstract and concrete variables.

Certificates & Licenses

• Valid driver’s license required for travel between branches, training, customer and prospect calls, and community events
• Foreign language skills helpful, but not required

Physical Requirements

• Frequently required to sit, talk, hear, and use hands
• Must be able to lift/move up to 10 lbs regularly and up to 50 lbs occasionally
• Requires specific vision abilities, including depth perception and color vision
• Must be able to work from the Mapleton, IA office, travel locally for customer calls and community events, and occasionally work beyond standard hours, including evenings.

Work Environment

• Moderate noise level; occasional work with mechanical devices and outdoor weather

Disclaimer

This job description is not exhaustive and may be adjusted by management. Employment is at-will and may be terminated by either party at any time, with or without cause.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

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