Case Manager with Department of Mental Health Children, Youth, and Family (CYF)

The Metro Boston Area Child, Youth, and Family Services Team operated by the Department of Mental Health (DMH) is seeking a dynamic candidate who will provide Case Management services for eligible youth up to the age of 22, with the majority of caseload below age 18.  The successful candidate will have knowledge and desire to work with youth with significant mental health needs and their families to promote recovery and connection to community-based services.  As Metro Boston Area CYF staff, the Case Manager will provide assessment, outreach, support, and service coordination to DMH authorized individuals by promoting DMH’s philosophy of recovery, trauma informed care, person, youth and family-centered choices.

Please Note: The Work Schedule is Monday through Friday 8:30am to 5:00pm (40 hours/week) with Saturday and Sundays off.

Duties and Responsibilities: (these duties and responsibilities are not all inclusive)

• Provide case management service for eligible youth up to age 22, with majority of caseload below age 18.
• Engage families/guardians in the process to align with CYF Family Collaboration Principles.
• Provide creative engagement strategies including regularly scheduled face-to-face contact in accordance with the needs of the person served, family and other community providers to engage and sustain involvement in attaining the individual’s goals and maintaining community tenure.
• Work with a team of internal and external providers and family to ensure integrated planned and service provision. 
• Prepares and maintains documentation according to DMH regulations and Electronic Health Record (EHR) business rules including progress notes and other required documentation to ensure accountability and effective and efficient service delivery.
• Provides regularly scheduled visits in the client’s home or usual place of residence, as appropriate, and monitors safety of the environment.
• Coordinates/interacts with multi-service/system team (family, team, school, other state and community systems), organizes, schedules, facilitates (through regularly scheduled meetings/telephone contacts), coordinates and monitors service implementation plan, convene and chair meetings of client’s care planning team to discuss Individual Service Plan effectiveness and modifications, coordinate service delivery and other assistance.

Required Qualifications:

• Knowledge of psychosocial problems, types and symptoms of those with mental and emotional disorders.
• Knowledge of the principles, practices and techniques of counseling, interviewing, crisis intervention, motivation and reinforcement.
• Knowledge of the types of programs and services available to youth, young adults and their families in MA who are experiencing mental health challenges.
• Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency and Site activities.
• Capacity to make case assessments by examining records and documents and through questioning and observing clients.
• Ability to communicate effectively orally and in writing, giving clear accurate instructions.
• Ability to make decisions, act quickly and maintain a calm manner in stressful or emergency situations.  

Preferred Qualifications:

• 3 years of experience in child/adolescent behavioral health services.
• Experience working with youth and their families in community and home-based settings
• Multilingual fluency

Special Requirements:

Travel is required - This position directly manages cases in the DMH Metro Boston catchment area (Boston, Brookline, Cambridge, Somerville, Chelsea, Winthrop, and Revere); Frequent travel may be required throughout the DMH Metro Boston Area and occasional statewide travel to various acute inpatient hospitals or other treatment settings.  Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required.

Mission Statement:

The Department of Mental Health provides Child, Youth, and Family Services to eligible individuals and families who meet the clinical criteria for service authorization.  In addition, we serve as the Mental Health Authority in MA and collaborate, consult with and support implementation of mental health services throughout the Metro Boston Area.

Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
 

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
 
 ADA Reasonable Accommodation:                                                                                                                                                                               

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. 4.