Case Manager Supervisor with DMH Children, Youth, and Family (CYF)

The Department of Mental Health (DMH) Child, Youth & Family Services Division is seeking an organized and dynamic individual for the position of Human Services Coordinator II (CYF Case Manager Supervisor) to join our Metro Boston Child, Youth, and Family team. The HSC-II will provide oversight of case-managed youth in DMH community services and statewide programs, as well as liaison to community providers regarding services to DMH clients. The HSC-II has the responsibility of monitoring performance and utilization of assigned Area-based CYF contracts and serving as a Service Integration Specialist and liaison to Community Service Agencies & other community partners. The HSC-II promotes DMH’s philosophy of recovery, trauma informed care, person, youth and family centered choices and cultural humility.   Primary duties will focus on (Site/Area) DMH Catchment and will be assigned to perform Area-based duties to ensure coverage when necessary.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provides supervision to case managers’ caseloads and attend treatment team meetings as needed.
• Provides direct assistance to clients by helping them to obtain needed services to enable them to transition to and/or remain in the community.
• Facilitates transition of new cases from service authorization to DMH services by completing referrals, and other necessary documentation and outreach.
• Prioritizes and monitors utilization and communicates to Director and/or Assistant Director of CYF Services.
• Provides oversight and service management for non-case managed CYF clients.
• Supervises CYF case management staff ensuring DMH regulations are being followed, scheduling is approved/set, mileage reimbursement, and completion of performance appraisals (EPRS).
• Provides overall risk management for all authorized youth.
• Consults with youth-serving providers to facilitate provision of appropriate, quality treatment and rehabilitation.
• Facilitates a collaborative network of providers
• Crisis intervention-related tasks
• Provides relevant information to CYF Leadership on client and programmatic issues that impact upon service delivery; identifies service gaps, strengths and limitations in local service area.
• Participates with the CYF Leadership team in planning and development of case management practices and procedures and RFR development, as needed.
• Collaborate with local youth & family serving community service agencies & other provider partners.
• Provides education to community partners about DMH services, including service authorization criteria and services offered within assigned area.
• Other duties as assigned.

Required Qualifications:

• Experience working with youth & adolescents who have serious emotional disturbance
• Familiarity with the principles and practices of clinical and social psychology, and psychosocial rehabilitation
• Knowledge of the organization and functions of the child & youth community mental health system
• Understanding of the principles, practices and techniques of counseling
• Capacity to gather information through questioning and observing individuals and by examining records and documents
• Aptness to establish rapport with people from different ethnic, cultural and/or economic backgrounds
• Ability to work cooperatively and effectively with staff members, clients, and representatives of community organizations and services
• Knowledge of the principles and practices of interviewing
• Ability to give oral and written instructions in a clear and precise manner
• Adept at maintaining accurate records
• Willingness to travel for job-related purposes
• Ability to supervise and determine supervisees’ training needs

Preferred Qualifications: 

• 3-5 years of experience working with children and youth with serious emotional disturbance and their families.
• In-patient or acute hospital experience.
• Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
• Knowledge of the principles and practices of clinical and social psychology and psychosocial rehabilitation.
• Familiarity with the organization and functions of community mental health services.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Given the population served, bilingual or multilingual fluency

Agency Mission:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Offer Process:   

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:                                                                                                                                                                               

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800-510-4122 Ext. #4.