Practice Lead, Global AI Business Solutions

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Ingram Micro is the of the largest Microsoft distribution partners globally. AI Business Solutions (AIBS) is Microsoft's solution area for Microsoft Copilot, Copilot Studio and agents, and the full suite of Microsoft 365 and Dynamics 365. It is where most customers first put AI to work.

The Practice Lead, AI Business Solutions is Ingram Micro's subject-matter expert for the solution area, with Copilot as a key priority. Working toward goals set with the Director, Microsoft, the role determines how to grow the practice: which solution plays to prioritize, which partners to develop, and how to apply Microsoft investment programs so partners sell, deploy, and drive adoption of Copilot and agents. The role manages the practice plan and its core processes with limited oversight.

The role works closely with the Technical Services Lead, the Solutions GTM Lead, and the other Microsoft Practice Leads, and with sales, services, marketing, and country teams who carry the practice into local markets. It also works directly with Microsoft's AI Business Solutions partner and field teams.

YOUR ROLE:

• Build and run the AI Business Solutions practice plan against goals set with the Director, Microsoft, including priority solution plays, target partners, and quarterly milestones
• Serve as Ingram Micro's subject-matter expert on Microsoft Copilot and agents and advise sales, services, and country teams on how to position them
• Build and manage global strategy for Copilot seat growth and adoption with sales and country teams, and shape local strategy for global consistency and alignment
• Package Microsoft solution plays into partner-ready offers with the Solutions GTM Lead, including readiness assessments, deployment and adoption bundles, positioning, pricing guidance, and enablement content
• Work directly with country sellers to understand partner business priorities, customer use cases, and capability gaps, and build practice development plans that close those gaps
• Recruit and develop partners programmatically on Copilot and business applications, guiding them toward Microsoft Solutions Partner designations and specializations in the solution area
• Apply Microsoft investment and incentive programs for Copilot and seat-based business to partner opportunities with the investments and operations teams, making sure funding is claimed, deployed, and reported on time
• Run guided Copilot trial and pilot programs that move customers from trial to paid seats and active use
• Partner with the Technical Services Lead and the Forward-Deployed Engineering practice to attach readiness, deployment, and adoption services to Copilot projects and agent builds into repeatable partner offers, reference solutions, and enablement, so partners can deliver them at scale
• Work with country teams to adapt solution plays and partner programs to local markets
• Build cost governance offers with partners for Copilot Credits and agent consumption, helping customers control usage-based spend as pay-as-you-go billing becomes the default
• Track seat-based renewal and recapture to drive growth and success in the overall reseller and customer base.
• Report practice performance to the Director, Microsoft, and contribute to business reviews with Microsoft

WHAT YOU BRING TO THE ROLE:

• Deep expertise in Microsoft Copilot, Microsoft 365, Dynamics 365, and Power Platform
• Experience building or running a Microsoft or cloud partner practice, with a track record of growing partner-led revenue
• Working knowledge of Microsoft partner programs, including CSP, Solutions Partner designations, and Copilot and business applications investment and incentive programs
• Ability to turn solution plays into commercial offers partners can sell
• Experience working across sales, services, marketing, and country teams, and influencing stakeholders without direct authority
• Understanding of what drives Copilot adoption after the sale, including data readiness, security and permissions, and change management
• Understanding of how MSPs and resellers build and grow a Modern Work or business applications practice
• Data-driven approach to pipeline, funding, seat usage, and partner performance

REQUIREMENTS:

• Bachelor's degree or equivalent combination of education and experience required required; Microsoft Copilot, Microsoft 365, or business applications certifications preferred
• 10+ years in the software, cloud, or technology industry, including 5+ years in Microsoft 365, Modern Work, or business applications partner, alliance, or practice roles
• Consistently exceeds goals and key performance metrics, with hands-on experience running vendor programs and incentives
• Experience working with country teams across multiple regions; regular travel required
• Strong written, analytical, and presentation skills, with the ability to present to partner executives, technical architects, and Microsoft stakeholders

AI FLUENCY:

• Uses frontier AI tools daily and can demonstrate Microsoft Copilot to partners, business decision-makers, and technical audiences
• Completes Ingram Micro's internal AI certification curriculum within the first 90 days; Microsoft AB-900 is the minimum certification; one advanced certification is required, such as AB-100
• Interviews include a discussion of how the candidate uses AI today, including tools, changes to workflows, and results delivered

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.