Bilingual Childcare Eligibility Specialist

Position Summary:

The Childcare Eligibility Specialist meets with both potential and current families to assess eligibility for FYCC programs and subsidized services. In this role, you will be a vital team member, working closely with families to evaluate their needs and strengths while helping set goals for self-sufficiency. You will also connect families to resources, including housing, job training, health services, and parenting skills, while co-facilitating groups and workshops offered at FYCC.

If you are passionate about making a difference in the lives of families in need, this position offers a chance to contribute meaningfully and flexibly, including working non-traditional hours.

We’re looking for someone who is:

• Compassionate and dedicated to making a meaningful difference in the lives of children and families.
• Adaptable and detail-oriented, capable of navigating ECE policies and regulations.
• Committed to providing exceptional service while maintaining confidentiality.

Responsibilities and Duties:

• Administer enrollment procedures for Childcare and update client eligibility files to meet compliance with funding regulations.
• Prepare and review eligibility updates for ongoing services, participating in case management meetings when necessary.
• Build and maintain strong relationships with families, offering bilingual (Spanish and English) support, and assisting with goal setting and progress tracking.
• Co-facilitate therapeutic interventions and workshops for families referred through the eligibility process.
• Serve as an advocate, working closely with teachers, counselors, employment specialists, CPS workers, and other community resources.
• Maintain and distribute up-to-date information on community resources tailored to families' needs.
• Conduct outreach to engage families who may be hesitant to seek services.
• Organize and co-facilitate quarterly parent advisory meetings and support groups.
• Ensure accurate record-keeping and confidentiality of case files in alignment with contracts.
• Actively participate in audits and maintain contract compliance.
• Keep supervisors informed of any concerns and participate in team meetings to improve program effectiveness.
• Demonstrate commitment to diversity, cultural competence, and ethical work practices.
• Support Toddler and Preschool classrooms as needed, ensuring a safe, nurturing, and engaging learning environment.

Minimum Qualifications:

• Must be fluent in Spanish and English
• Minimum of an associate degree in sociology, child development, human services or related field;
• Knowledge of social service functions or health activities and relevant public and private agencies related to child care.
• Direct experience with determining eligibility for a public assistance program, interviewing clients, and managing a small caseload of clients.
• Must have familiarity with local, state, and national resources for children, youth, and families.
• Minimum two (2) years’ work experience in a position involving community or social work case manager and/or eligibility.
• Must have the ability to use computer to enter client data and maintain accurate records.
• Ability to organize a number of simultaneous assignments. Ability to work independently and follow through on assigned duties.
• Ability to maintain confidentiality and be sensitive to all infant/toddler program families and family child care providers.

Health and Background requirements:

• Must pass tuberculosis screening.
• Proof of pertussis, influenza, and measles vaccinations.
• Must clear a Department of Justice background check.