Door Attendant - Carillon Hotel and Spa

Key Responsibilities

• Warmly greet all arriving and departing guests in a friendly, professional manner  
• Open and close main entrance doors for all guests (not limited to valet customers)  
• Provide concierge-style assistance, including: 
  •  Directing guests to on-site amenities and services 
  • Coordinating taxi, rideshare, or shuttle services 
  • Notifying valet attendants of vehicle requests 
• Communicating guest arrivals to front desk personnel when applicable 
• Address guest questions, concerns, and requests promptly with professionalism and respect  
• Escalate guest issues or operational concerns to the Shift Supervisor or Operations Manager as needed  
• Maintain clear and courteous communication with guests, clients, and team members at all times  
• Monitor entry areas to ensure a safe and organized environment  
• Immediately report any accidents, incidents, or safety concerns 

Skills, Knowledge and Expertise

• Strong customer service and interpersonal skills  
• Excellent verbal communication abilities  
• Professional appearance and demeanor  
• Ability to remain attentive, courteous, and responsive in a fast-paced environment 
• Previous customer service or hospitality experience preferred 

• Must be at least 18 years of age 
• High School or equivalent degree 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

• Ability to stand for extended periods, potentially for the entire shift 
• Frequent use of push/pull motions when opening doors 
• Occasional lifting and carrying of guest luggage or personal items (up to 50 lbs) 
• Must always maintain a professional appearance and demeanor while on duty  

• Primarily works outdoors or in building entrance areas, with exposure to varying weather conditions including heat, cold, rain, and humidity 
• Requires standing and remaining alert for extended periods, often for the full duration of the shift 
• Frequent interaction with guests, clients, and team members in a fast-paced environment 
• May be required to work flexible hours, including evenings, weekends, and holidays based on business needs 
• Environment may include moderate noise levels and high guest traffic during peak times 
• Role involves repetitive physical movements such as opening doors and assisting guests with belongings 

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. 
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.  

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

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