Parts Advisor

Description

The Role at a Glance

At Land Rover Hinsdale, we know that exceptional service starts behind the scenes. As our next Parts Advisor, you'll play a critical role in keeping our technicians productive, our customers informed, and our department operating efficiently. You'll combine product knowledge, organization, and outstanding customer service to ensure the right parts are available at the right time—helping create the luxury ownership experience our guests expect.

If you're organized, customer-focused, and thrive in a fast-paced dealership environment, we'd love to meet you.

What You'll Be Doing

• Delivering Exceptional Customer Service: Assist retail, wholesale, and internal customers by identifying the correct parts quickly and accurately while providing a professional, luxury-level experience. 
• Supporting the Service Team: Work closely with technicians to ensure timely parts availability, maintain accurate Electronic Parts Inquiry (EPI) updates, and help maximize shop productivity. 
• Managing Inventory: Perform perpetual inventory counts, replenish stock, monitor special orders, maintain warranty parts, and support inventory accuracy throughout the department. 
• Processing Orders Efficiently: Pull, receive, ship, and deliver parts while managing special orders, backorders, will-call inventory, and customer notifications. 
• Maintaining Accurate Documentation: Ensure all parts are billed correctly, process returns and credits, update CDK records, and maintain accurate inventory and order status. 
• Driving Department Performance: Promote companion products, participate in lost sales tracking, support inventory turn objectives, and contribute to departmental sales goals. 
• Maintaining Professional Standards: Keep work areas organized, participate in manufacturer training, stay current on product updates, and represent the dealership with professionalism every day. 

What It's Like to Work Here

Bill Jacobs' Land Rover Hinsdale is part of one of Illinois' most respected luxury automotive groups. We're proud to combine a fast-paced, high-performance culture with a commitment to integrity, growth, and exceptional customer experiences.

We believe our people are our greatest competitive advantage, and we're committed to helping every team member build a successful career.

We live by our Core Values:

• Respect – Every voice matters. 
• Integrity – Do what's right, not what's easy. 
• Social Responsibility – Give back to the communities we serve. 
• Excellence – Raise the bar every day. 

What's In It For You

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. We believe in rewarding excellence and supporting your success—both on and off the job.

Here's what you can expect as part of our team:

• Competitive Salary:
• Health Insurance: Blue Cross Blue Shield of Illinois — PPO and HMO plans.
• Dental, Vision & Life Insurance: Generous coverage plus supplemental options including pet insurance, identity theft protection, and pre-paid legal insurance.
• 401(k) with Company Contribution: We invest in your future.
• Generous PTO: Because balance matters.
• Employee Discounts: On vehicle purchases, parts, and service.
• Wellness Programs: For you and your family members.
• Free On-Site Health Coaching: Personalized support from a certified health coach — nutrition, fitness, stress management, and lifestyle guidance.
• On-Site Physician Assistant: Convenient access to preventive health guidance and minor medical consultations during the workday — no appointment needed.
• Tuition Reimbursement: Furthering your education? We'll help fund it.
• Career Growth: Real opportunity to advance with a growing, successful luxury dealer group

What’s it like to work here?

At Jaguar Land Rover Hinsdale, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.

We value the person, not just the employee. At Bill Jacobs Jaguar Land Rover Hinsdale, we want to see you grow personally in addition to professionally during your career with us.   

About the Company

The Bill Jacobs organization has grown into one of the Midwest's most respected automotive groups. Today, we operate five luxury franchise dealerships representing BMW, MINI, Volkswagen, and Land Rover, along with Current Automotive, our pre-owned electric vehicle dealership located in Hinsdale.

At Bill Jacobs, the cars bring guests through the door—but the experience keeps them coming back.

Our employees are the driving force behind our success and our reputation for delivering extraordinary customer service.

Core Values

R - Respect

     We believe in taking accountability for our words, actions, and results.

I - Integrity

     We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

     We believe in positive community involvement and a commitment to the greater good.

E - Excellence

     We believe in raising the bar and challenging expectations to achieve a culture of continuous   

     improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

What we’re looking for

Must-haves:

• Previous experience in an automotive parts department or related automotive industry role. 
• Strong knowledge of automotive parts, accessories, and repair processes. 
• Excellent customer service and communication skills. 
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. 
• Experience using dealership management systems (CDK experience preferred). 
• Ability to lift and move automotive parts as needed. 
• Valid driver's license with an acceptable driving record. 

Nice-to-haves:

• Experience with Land Rover or other luxury automotive brands. 
• Knowledge of Electronic Parts Inquiry (EPI) systems. 
• Experience with inventory management and cycle counting. 
• Wholesale parts sales experience. 
• Familiarity with manufacturer warranty parts procedures.