Ticket Taker | Part-Time | The Paramount Baltimore

Ticket Taker | Part-Time | The Paramount Baltimore

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

This role pays an hourly rate of $18.50.

Benefits for Part-Time Roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until December 31, 2026.

Responsibilities

• Provide exceptional customer service to all guests.
• Possess a positive attitude and facilitate teamwork and respect among co-workers.
• Welcome guests, provide directions, and answer any questions that may arise.
• Provide crowd management to help organize patron access in a timely fashion.
• Be energetic and have a desire to help.
• Provide assistance to patrons with special needs or wheelchair access.
• Be boisterous and communicate in high-energy environments.
• Enforce building policies and event procedures.
• Assist and guide guests in a variety of situations, including emergencies.
• Handle ticketing technology and resolve technical issues on site.
• Be comfortable with electronic and digital ticketing platforms such as cell phones and instructing customers on how to access tickets.
• Resolve conflict and demonstrate expertise in event ticketing.
• Work quickly to safely expedite arena access.
• Be flexible and willing to adjust to management's directions.
• Arrive at work in an appropriately furnished uniform daily while refraining from cellphone use in public spaces, and remain on post until dismissed or relieved.
• Other duties as assigned.

Qualifications

• Previous experience in a customer service role is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• 70% event availability commitment is required. 
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Comfortability operating ticketing technology such as scanners.
• Strong understanding of cellphone technology associated with ticketing platforms and apps.  
• Proficiency with the use of Google Docs and Excel spreadsheets for scheduling purposes.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Demonstrate flexibility in adjusting personal schedules and extending hours to meet event personnel needs.
• Must be comfortable with extensive time spent with moderate to loud noises and exposure to flashing lights.
• Must be comfortable working in fluctuating temperatures that include hot and cold conditions—external and internal facility exposure.
• Must be able to bend, stand for extended periods of time, and walk around the building, including climbing stairs.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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