Guest Services Premium Concierge | Part-Time | Moody Center

Guest Services Premium Concierge | Part-Time | Moody Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Guest Services Premium Concierge is responsible for providing an exceptional level of world-class service to all premium guests, clients, and partners at all events. Including, but not limited to, University of Texas home basketball games, major concerts, family shows, and smaller, private events. This position is ideal for candidates with hospitality experience, superb customer service skills, and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset. Shifts include nights, weekends, and holidays.

This role pays an hourly rate of $18.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2026. 

About the Venue

At Moody Center in Austin, Texas, we have a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, the University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music.

Responsibilities

• Provide consistent, world-class hospitality throughout all premium spaces
• Conduct pre-event walk-throughs of premium spaces to ensure expectations are met for premium members
• Proactively welcome and assist guests
• Identify opportunities to create memorable experiences and lasting relationships with members
• Understand, retain, and communicate safety and security measures
• Display a professional demeanor, including positive body language and effective communication
• Works to resolve guests’ complaints and concerns in accordance with the arena’s policies and procedures
• Support lines and provide guidance and directions for premium locations and other arena areas
• Perform thorough ticket checks, scans, and access for valid entrance into premium spaces
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Collaborate with the Premium Services department to ensure all expectations are met within designated spaces for guest, client, and partner satisfaction
• Reports any suspicious activity to supervisors and/or management
• Complete and submit related paperwork, as necessary
• Frequent bending, lifting, extensive walking through the building, and standing for extended periods of time
• Other duties as assigned

Qualifications

• 2+ years of prior experience within a hospitality, sports, entertainment, or related field
• Experience in a high-profile customer service-based industry is preferred
• An average of eight (8) events worked per month. Event requirements are subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills
• Comfortable with handling conflicts and responding to guest problems with a sense of urgency and professionalism
• Proactive self-starter and able to work collaboratively
• Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
• Must be comfortable working in an environment with loud noise levels.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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