IT Systems & Network Support Specialist

Description

Build. Protect. Connect. Keep Manufacturing Moving.

At PacAero, technology is more than computers and networks. It's what keeps our manufacturing operations running, protects critical defense and aerospace information, and connects our people, equipment, and processes.

We're looking for a hands-on IT Systems & Network Specialist who knows how to keep technology running in a fast-paced manufacturing environment and understands the importance of cybersecurity, CMMC, and NIST 800-171 compliance.

This isn't a traditional help desk position. You'll have ownership of day-to-day IT operations, work directly with manufacturing teams, support critical infrastructure, and help strengthen the systems and security controls that support our business.

If you enjoy solving problems, improving technology, and being the person people count on to keep things moving, we'd like to meet you.

This is a full-time, onsite position based in Agawam, Massachusetts, with occasional travel to our Norton facility.  

Who We Are

At PacAero, an Arxis company, we're helping shape the future of aerospace and defense manufacturing through precision engineering, advanced technology, and a team that knows how to get things done.

Our Agawam, Massachusetts facility (formerly Litron) specializes in precision CNC machining, RF/microwave packaging, laser welding, and complex manufacturing solutions supporting aerospace, defense, medical, and industrial applications.

As part of Arxis, we're connected to a growing network of specialized manufacturing businesses, combining the resources and opportunities of a larger organization with the hands-on, collaborative environment of a local team.

We believe in Dream Big. Get Stuff Done. Have Fun. It's how we approach challenges, support each other, and keep moving forward.

Why Join PacAero?

You'll be joining a team where your work is visible, your ideas matter, and your technical expertise makes a real difference.

This role offers the opportunity to take ownership, work across multiple manufacturing operations, and contribute directly to both operational performance and cybersecurity readiness.

What We Offer

• Competitive compensation based on experience and qualifications
• Medical, dental, and vision insurance
• HSA and FSA Employer Contribution
• 401(k) with company match
• Company-paid short-term and long-term disability coverage
• Generous Paid time off and separate sick time
• 12 paid holidays, including your birthday!
• Opportunities to contribute to technology improvements and cybersecurity initiatives
• A collaborative, hands-on manufacturing environment

Requirements

Manufacturing IT & Business Systems

• Support the technology that keeps manufacturing moving, including production workstations, shop-floor computers, engineering systems, and business applications.
• Provide technical support for ERP/MRP platforms, including troubleshooting, user access, reporting, and system reliability.
• Work directly with operations, engineering, quality, and finance to resolve technology issues that affect production.
• Support IT connectivity and infrastructure associated with manufacturing equipment, coordinating with equipment vendors and internal teams as needed.
• Identify opportunities to improve system performance, reduce downtime, and streamline processes.

Cybersecurity & CMMC Compliance

• Support the implementation, maintenance, and continuous improvement of cybersecurity controls aligned with CMMC and NIST SP 800-171.
• Help maintain compliance documentation, including System Security Plans (SSPs), Plans of Action and Milestones (POA&Ms), policies, procedures, and supporting evidence.
• Assist with CMMC readiness activities, security assessments, internal reviews, and remediation efforts.
• Maintain appropriate user access, endpoint security, system configurations, patching, and security controls.
• Support the protection of Controlled Unclassified Information (CUI) and other sensitive company and customer information.
• Partner with corporate IT and security resources to identify vulnerabilities, address risks, and strengthen the organization's cybersecurity posture.

Systems, Networks & Infrastructure

• Maintain and troubleshoot Windows-based systems, servers, workstations, and network infrastructure.
• Support Microsoft 365, Active Directory, user provisioning, permissions, and access management.
• Troubleshoot LAN/WAN connectivity, Wi-Fi, VPNs, firewalls, and related network issues.
• Monitor system health, performance, backups, updates, and patch management.
• Assist with hardware upgrades, system improvements, technology deployments, and infrastructure projects.
• Support IT operations across our Agawam and Norton manufacturing locations.

Technical Support & Problem-Solving

• Serve as a primary onsite IT resource, providing responsive technical support across all levels of the organization.
• Diagnose and resolve hardware, software, network, and business application issues.
• Manage and prioritize support requests based on business impact and operational needs.
• Maintain accurate technical documentation, troubleshooting records, and system procedures.
• Partner with corporate IT, outside vendors, and internal stakeholders to resolve complex issues.
• Look beyond the immediate fix to identify recurring problems and implement lasting improvements. 

What You'll Bring

We're looking for someone who combines strong technical ability with an understanding of how IT supports real-world manufacturing operations.

Required Qualifications

• 3–5 years of hands-on experience in IT support, systems administration, network support, or a related technical role.
• Experience supporting IT systems in a manufacturing, industrial, defense, aerospace, or similarly complex operational environment.
• Working knowledge of CMMC, NIST SP 800-171, or cybersecurity requirements applicable to defense contractors.
• Experience administering and troubleshooting Windows environments, Microsoft 365, Active Directory, and network infrastructure.
• Experience with user access management, endpoint protection, system updates, and security best practices.
• Strong troubleshooting skills across hardware, software, servers, and networks.
• Ability to work independently, manage competing priorities, and communicate effectively with both technical and nontechnical teams.
• Associate's degree, relevant technical certification, or equivalent practical experience.

Experience That Will Set You Apart

• Direct involvement in CMMC Level 2 readiness, implementation, assessments, or ongoing compliance activities.
• Experience supporting a Defense Industrial Base (DIB) contractor.
• Hands-on experience with NIST SP 800-171 controls, SSPs, POA&Ms, CUI protection, and audit evidence.
• Experience with ERP/MRP systems in a manufacturing environment, particularly ABAS or similar platforms.
• Familiarity with manufacturing equipment connectivity, shop-floor networks, and operational technology (OT) considerations.
• Experience with firewalls, network segmentation, backup and recovery, vulnerability remediation, and endpoint security.
• Experience supporting multiple facilities or partnering with centralized corporate IT teams.
• Relevant certifications such as CompTIA Security+, Network+, Microsoft, Cisco, or equivalent credentials.

Work Environment

This is a full-time, onsite position based in Agawam, Massachusetts, with occasional travel to our Norton facility. Occasional after-hours support may be required to address critical business needs.

The role includes work in both office and active manufacturing environments, with exposure to production equipment, noise, and varying temperatures. Responsibilities may require standing, walking, bending, reaching, and lifting IT equipment up to 40 pounds, with or without reasonable accommodation.

Expected Compensation

The anticipated pay range, $85,000 - $115,000 annually, represents Litron, LLC d/b/a PacAero's good-faith estimate for this position at the time of posting. Actual compensation will be determined based on relevant experience, qualifications, skills, certifications, internal equity, and applicable market considerations, consistent with applicable law.

Benefits

Eligible employees may participate in company benefit programs, including medical, dental, vision, retirement savings, disability coverage, paid leave, and other benefits, subject to plan terms, company policy, and applicable law.

Equal Employment Opportunity

PacAero (Litron, LLC) is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.

Export Control Requirements

This position may require access to information or materials controlled under ITAR and/or EAR. Employment is contingent upon the individual's ability to lawfully access such information, including U.S. Person status where required or other applicable authorization under export control laws. U.S. Persons generally include U.S. citizens, lawful permanent residents, and certain protected individuals, including refugees and asylees.

Additional Responsibilities

This description summarizes the primary responsibilities and qualifications of the position and is not intended to be an exhaustive list of all duties. Responsibilities may evolve based on business and operational needs.