Family Advocate Lead

Overview

The Family Advocate Lead is responsible for supervising a team and ensuring compliance with State and County regulations, while providing exceptional customer service and support to families, childcare providers, and the community. The Family Advocate Lead may also maintain a modified caseload and is accountable for overseeing dayto-day operations to ensure program and departmental goals are met. The Family Advocate Lead will ensure team is achieving and maintaining a 90% accuracy rate on assigned tasks. This position follows policies, regulations, and procedures outlined by the California Department of Education, Title 5, County of San Diego, and YMCA of San Diego County.

Learn more about YMCA Childcare Resource Services programs CLICK HERE 

For more on Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org) 

SCHEDULE: 

• Monday through Friday, 8:00 a.m. - 4:30 p.m.   

WORK DESIGNATION: 

• Hybrid (must work within San Diego County Region) 
• The position will  require in-person daily training at our Chula Vista office during the first eight (8) to ten (10) weeks of employment
• Upon completion of training, the employee will work in person at our North Park office three (3) days per week
  • Please note that the work designation may change based on business needs. 

Responsibilities

• Supervise a team of staff, overseeing the hiring process, managing time and attendance, coaching on policies, conducting evaluations, implementing progressive discipline when necessary, and fostering the personal and professional growth of team members, whether they are working in-office or remotely
• Ensure team compliance with department procedures and State or County Regulations, maintaining an accuracy rate of 90% or above, including monitoring the accuracy of parent files, parent case actions and due dates, reports, database accuracy, statistical data, collaboration, and data sharing with other departments; Identify and address any barriers to compliance and develop improvement plans as necessary
• Take an active role alongside the leadership team in developing and communicating policy changes, implementing quality assurance measures, suggesting technology improvements, providing training and presentations, and contributing to other departmental goals and projects
• Facilitate regular team and one-on-one meetings with direct staff at least once a month, or more frequently as needed, to provide professional development, connection, coaching, support, and resources as necessary
• Manage a modified caseload as needed and independently perform all other related functions required of the Family Advocate role for cases assigned, including providing coverage for staff cases when necessary
• Regularly pull reports from the CC3 database related to certification, recertification, and termination to facilitate caseload maintenance for the assigned staff team
• Generate, maintain, and submit required reports to the Community Support Services region, the YMCA, and community partners to ensure compliance and facilitate communication and collaboration
• Support staff in maintaining their caseload and other tasks by promoting organizational and time management practices and providing necessary resources and support
• Regularly engage in collaborative opportunities with Community Support Services region, the YMCA, and community partners to expand the agency's network of supportive services and resources
• Participate in and attend all required staff meetings, trainings, YMCA staff development events, and appropriate agency-wide committees

TRAVEL REQUIREMENTS: 

• Must have access to reliable transportation to travel throughout San Diego County 
• Ability to travel outside San Diego County for trainings and conferences, including some occasional overnight travel 

SUPERVISORY RESPONSIBILITIES: 

• Family Advocate and/or Family Advocate Advanced

Qualifications

• Bachelor’s degree in child development, human services, or related field, or four (4) years’ equivalent related experience required AND,
• A minimum of six (6) years’ work experience required in:
  • Four (4) years of experience in assessing needs and eligibility within a community-based organization serving children, youth, families and/or adults
  • Two (2) years of experience of program support in comparable state or local funded subsidy childcare or child development program

JOB COMPETENCIES:

• Demonstrated experience, sensitivity, and competency in working with groups and individuals of diverse social, ethnic, religious, socioeconomic, and cultural backgrounds, with the ability to coach and model in this area
• Demonstrated ability to interpret and communicate complex contract regulations effectively
• Demonstrated participation in specific program policy, technology, or customer service projects aimed at increasing program efficiencies
• Strong customer service, conflict de-escalation, active listening, and communication skills; ability to coach and model in this area
• Ability to read and interpret regulations, contracts, policies, and other complex materials
• Ability to communicate clearly and effectively, including the interpretation of regulations, contracts, policies, and complex programming
• Strong proven leadership skills, with the ability to work effectively independently as well as part of a team
• Strong interpersonal skills, including the ability to build trust and work effectively with a diverse range of people
• Comfortable with a hybrid work model, capable of efficiently managing both office and remote work responsibilities on specified days
• Flexibility to transition between different work environments as needed, including the potential for full-time office-based work at any time

PRE-HIRE CONTINGENCIES:

• Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
• Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
  • Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.

Pay Range