Patient Service Representative (PSR)

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice 

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.  
• Greet patients entering the physician practice.  
• Answer office phones, making, confirming, and rescheduling appointments when necessary.  
• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.  
• Assist in checking out patients and assist them with referral processing and scheduling.  
• Collect co-pays and post charges.  
• Perform charge entry and patient balance processing.  
• Distribute information to patients regarding office policies, procedures, and information about the practice.  
• Explain and enroll patients in the patient portal. 

 Education: High school diploma/GED required with completion of medical office assistant program preferred.  

Certification: Prefer healthcare management/administration certification.  

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

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