Overnight Operations Manager

We are seeking a motivated and detail-oriented Overnight Operations Manager to support the Account Manager. The ideal candidate will assist in maintaining and growing the relationship, ensuring customer satisfaction, and contributing to the achievement of business goals. This role requires excellent organizational skills, the ability to work collaboratively, and a basic understanding of the aerospace industry.

Benefit Information:  

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

• Support the Account Manager in day-to-day account management tasks.
• Assist in developing and implementing account strategies to achieve sales targets and business objectives.
• Coordinate with internal teams, including sales, engineering, product development, and customer support, to ensure timely delivery of products and services.
• Help prepare reports on account status, sales forecasts, and business opportunities.
• Maintain accurate records of all account activities and communications in the CRM system.
• Assist in the preparation and coordination of meetings, presentations, and proposals.
• Monitor and respond to client inquiries, providing prompt and efficient service.
• Support contract negotiations, pricing discussions, and terms of service under the guidance of the Account Manager.
• Conduct market research to stay informed about industry trends, market conditions, and competitors.
• Help identify new business opportunities.
• Assist in resolving any issues or conflicts that arise, ensuring high levels of customer satisfaction.

• High School diploma or GED
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work collaboratively within a team and independently when required.
• Attention to detail and problem-solving abilities.
• Willingness to learn and adapt to new challenges.