Case Manager

Job Description

We offer a competitive salary for this role, with an expected range of $52,800-$75,000 per year. The final offer will depend on your experience, skills, and overall qualifications. General Dynamics – Bath Iron Works also provides a variety of benefits including medical & dental insurance coverage, 401(k) retirement savings plan, flexible spending accounts/HSAs, life and disability insurance, company paid holidays, paid time off (PTO), health coaching, athletic trainers, employee assistance programs and onsite health services.

Operating under the BIW Business Operating System (BOS), the Case Manager ensures compliance with safety, quality, and performance standards while coordinating with key stakeholders to meet overall milestones. The Case Manager plays a key role in supporting employees throughout their medical leave and safe return to the workplace. This position meets directly with employees to review return‑to‑work documentation in alignment with collective bargaining agreements and serves as the primary liaison with outside healthcare providers to coordinate required paperwork. The role manages real‑time tracking of employee status, provides regular check‑ins for employees out of work, and ensures they have access to appropriate support and resources.

This role works closely with multiple internal departments—including Medical, Safety, Personnel Records, and Production—to ensure a smooth and timely return‑to‑work process. Responsibilities also include maintaining accurate documentation within electronic databases, supporting daily office operations such as answering calls and managing equipment, and assisting with special projects as assigned. The ideal candidate brings strong case management experience, excellent communication skills, and the ability to multitask in a fast‑paced clinical environment.

Key Responsibilities

Safety Leadership:

• Meeting with employees to review return‑to‑work paperwork as outlined in collective bargaining agreements.
• Ensuring return‑to‑work decisions align with safety expectations and employee capabilities.

Project Execution:

• Performing special projects as assigned.
• Managing office equipment and utilizing software systems to support workflow efficiency.

Management:

• Managing real‑time tracking of employee return‑to‑work status.
• Overseeing data entry processes to maintain accurate patient records.
• Ensuring accurate and consistent distribution of documentation and information.
• Handling office operations such as answering calls and returning messages.

Training and Development:

• Providing regular check‑ins for out‑of‑work employees to offer support and guidance.
• Helping employees understand paperwork and processes related to returning to work.

Team Collaboration and Communication:

• Acting as a liaison with outside healthcare providers to coordinate return‑to‑work documentation.
• Serving as a conduit between Medical, Safety, Personnel Records, and Production.
• Providing support to staff to ensure a seamless return‑to‑work process.

Continuous Improvement:

• Identifying opportunities to enhance communication and streamline return‑to‑work procedures.
• Improving the accuracy and efficiency of internal workflows and documentation practices.

Required/Preferred Education/Training

• High School Diploma or GED required.

Required/Preferred Experience

• Preferred 1-2 years of case management experience in a medical or healthcare setting.
• At least 1 year of medical office or healthcare administrative experience.
• Able to perform effectively in a fast paced clinical environment.
• Strong critical thinking and problem solving skills for evaluating cases and coordinating care.
• High level of accuracy and attention to detail in documentation and workflows.
• Clear, professional written and verbal communication skills.
• Demonstrated ability to prioritize and manage multiple cases and tasks simultaneously.
• Proficient using electronic medical systems and general computer applications.