Bakery Manager I 37.5 hours | Availability Required 4 am to 10 pm

Job Title: Bakery Manager I
Department: Bakery
Job Region: Oregon / SW Washington
Reports To: Assistant Store Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business.  All staff must complete and maintain all required food and work safety trainings and/or certifications.

About the role: Leads Bakery department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management.  Provides exceptional customer service and contributes to a positive and collaborative team environment. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge.  This is a management position. You are responsible for providing leadership in line with company values of equity and inclusiveness and promoting a positive and progressive work environment in alignment with our company mission, vision, values, and policies.

General Requirements:

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers, and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision, and values and sustainability programs.
• Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks, and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization, and follow through. 
• Promotes a collaborative team environment through recognition, leading by example, and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas.  Demonstrates a pro-active approach in resolving staff issues and conflicts. Demonstrates ability to adapt approach to different learning styles among staff. 
  
  

Position Responsibilities:

• Manage and provides oversight to all areas of the department.  Assesses, prioritizes, and delegates tasks and production.
• Ensures consistency of department conditions. Ensures all areas of department are stocked, rotated, faced, and adhere to merchandising standards and category schematics. 

• Responsible for satisfactory in-stock conditions in department.  Maintains appropriate inventory levels to achieve sales and margin goals.
• Responsible for addressing quality, consistency, and production issues.

• Orders bakery and pastry products according to anticipated sales and seasonal needs. Maintains appropriate inventory levels to achieve sales and margin goals. Trains staff to write orders consistent with department goals and standards to ensure the highest level of product availability.
• Plans for weekly ads, events, and holidays using tools and reports.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items. 
• Demonstrates a solid understanding of labor, sales, and margin goals and factors that influence them.  Meets labor and margin goals.  Develops and executes a plan when results do not meet expectations.
• Responsible for addressing quality, consistency, and production issues.
• Maintains professional vendor relationships.
• Oversees beverage programs ensuring quality and consistency in all offered beverages. Prepares coffee and other beverages to customer and vendor specifications.
• Coordinates slicing, weighing, packaging, and labelling of finished product.
• Ensures customer special orders are accurately placed and delivered.
• Receives and unloads merchandise; checks quality, count, and condition. Communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains the organization, rotation, and cleanliness of back stock areas.
• Ensures compliance with organic standards.
• Stocks, rotates, and merchandises bakery and pastry products.
• Plans, leads, and analyzes the monthly perishable inventory.
• Demonstrates excellent knowledge of products in the department and general understanding of culinary terminology, product labeling, and common dietary restrictions.
• Shares product knowledge with customers and staff.  Makes recommendations and suggestions based on customer needs. Establishes consistent program for communicating product information and knowledge to staff.
• Demonstrates ability to multi-task and manage own time.  Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department and store.
• Provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production. 
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.
• Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, slicers, coffee brewers, etc.), basic housekeeping / janitorial and standard office equipment.

• This position works at a medium* level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required, occasional stooping/bending/squatting.
• Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.

• Frequently to continuously required to use arms, hands and wrists (grasping and squeezing)
• Performs other tasks and duties as assigned.

*Medium means the worker can occasionally (1 – 33%) lift 50 pounds and can lift or carry objects weighing up to 25 pounds frequently (34 – 66%). 

What you Bring as a Candidate:

• Previous customer service, food service, retail, or grocery experience required.  Barista experience preferred.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Knowledge of and experience working with bread, pastry, and coffee/tea products in a café or retail environment required.  Previous experience with ordering/inventory management required.
• Previous supervisory or management experience required.

• Intermediate level experience with MS Office. Working knowledge with POS, inventory or other retail specific software and ability to learn new technology/software preferred.
• Skills to manage financial results, including labor, sales, and profit margin.

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.