Route Auditor

Description

POSITION SUMMARY: The Route Auditor rides with a driver during his or her scheduled commercial or residential route to identify enhanced operating efficiencies and ensure accurate billing, as well as opportunities for increases in service and potential safety hazards. The Route Auditor will recommend improvements in route scheduling, route design, service capabilities or other changes based on his or her findings to enhance the customer's experience.

PRINCIPAL RESPONSIBILITIES:

• Ride with assigned driver on designated commercial and/or residential routes to gather data, including but not limited to travel times, disposal volumes, service and collection times, and accuracy of the route sheet in an effort to reduce cost, improve revenue and reduce safety hazards.
• Ensure proper customer billing by checking actual container weight, container size and number of weekly pick ups; inform Sales, Customer Service and/or Accounts Receivable of discrepancies.
• Identify opportunities for additional revenue and inform Sales and/or Customer Service.
• Utilize routing programs and data analytics to identify overlapping routes and other opportunities to reduce cost, improve safety, and compliance initiatives.
• Identify safety hazards associated with the route and recommend changes.
• Recommend container repairs or replacements, as necessary.
• Prepare detailed reports of route audit findings; review all audit data and recommended improvements with General Manager and department managers.
• Direct communication with other departments to ensure proper ongoing service and upkeep of all units including safety devices, vehicle lighting, warning devices, fittings, safety supplies.
• Ensure a healthy and safe working environment for all workers reporting any issues immediately to your direct supervisor.
• Attain all of the necessary information regarding any issues by maintaining courteous, prompt, and efficient customer relations with customers
• Perform other job-related duties as assigned.

QUALIFICATIONS:

• Experience in a customer-facing position.
• Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
• Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
• Working knowledge of Microsoft Office products, intermediate to advanced Excel skills, desire and ability to learn and apply new techniques and skills as needed.