Public Area Attendant

Description

The Public Area Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Requirements

Education & Experience

•  High School diploma or equivalent and/or experience in a hotel or a related field preferred.
•  Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
•  Must be able to convey information and ideas clearly.
•  Must be able to evaluate and select among alternative courses of action quickly and accurately.
•  Must work well in stressful, high pressure situations.
•  Must maintain composure and objectivity under pressure

Job Duties & Functions

•  Approach all encounters with guests and associates in a friendly, service oriented manner.
•  Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
•  Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
•  Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
•  Clean/Buff floors daily according to hotel standards.
•  Shampoo carpets in the public areas according to hotel standards.
•  Shampoo furniture as needed according to hotel standards.
•  Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
•  Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
•  Practice safe work habits to ensure safety to guests, fellow associates and self.
•  Handle items for "Lost and Found" according to Avion Hospitality standards.
•  At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
•  Complete daily assignment check list and submit to supervisor at the end of the day
•  Be familiar with Avion Hospitality policies and house rules.
•  Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
•  Put all equipment away properly after usage according to Avion Hospitality standards.
•  Have knowledge of and assist in all emergency procedures during the overnight shift.
•  Clean and dust floors daily according to Avion Hospitality standards.
•  Maintain hotel equipment in proper working order.
•  Maintain storage of hotel equipment in proper area.
•  Clean guestrooms as needed.
•  Complete special projects as assigned by the Housekeeping Manager.
•  Attend meetings as required by management.
•  Perform any other duties as requested by management.