Branch Manager

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

The Branch Manager is responsible for the overall leadership and performance of the branch, upholding operational integrity, relationship sales management, customer service excellence, branch security, and facilities. This role has a focus on driving consistent operational excellence through strong team leadership and ensuring the effective execution of branch activities and regulatory compliance. This role holds primary responsibility for branch results while fostering a culture of service excellence, accountability, and employee development. 

1. Leads branch performance and profitability, directing sales, service, and operations to align with organizational goals.
2. Manages, develops, and holds staff accountable, including hiring, coaching, performance management, and final issue resolution.
3. Ensures effective execution of branch relationships, sales management, operational integrity, and service excellence to maximize customer service; staff productivity, and operational efficiencies.
4. Ensures staff compliance with all regulatory, operational, and security policies and procedures.
5. Develops and manages profitable, multi-product relationships with individuals, small businesses, and small business management teams.
6. Calls on existing customers to deepen and enhance banking relationships based on client needs.
7. Partners with lending and LOB teams as a product knowledge expert.
8. Achieves and/or exceeds established branch performance and personal production goals; ensures that staff members meet established personal and production goals.
9. Manages branch expenses and operational efficiency to maximize profitability.
10. Oversees and drives branch relationship sales efforts, promoting staff referrals and fostering effective partnerships across lines of business.
11. Accountable for branch audit outcomes and reporting, ensuring compliance, accuracy, and timely completion of all requirements.
12. Approves customer overdrafts and other transactions in accordance with established authority levels/limits.
13. Resolves complex customer issues and ensures consistent delivery of high-quality service.
14. Manages branch facilities and ensures operational readiness.
15. Performs other duties as assigned.

• Bachelor’s degree or equivalent work experience required. For degree, Business or related field preferred.
• 5 or more years of related experience in banking with at least three years of previous supervisory experience in a branch setting.
• Thorough knowledge and understanding of Federal Reserve and other regulatory guidelines and operating procedures as well as general bank operations related to the servicing of checking accounts, ATMs, and other bank services.
• Excellent verbal, written and interpersonal communication skills.
• Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

• Must be self-motivated with strong initiative, accountability, and attention to detail.

  The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required and may be changed at the discretion of the Company.