Economic Mobility Case Manager

Description

Economic Mobility Case Manager (Bilingual English/Spanish Required)

Xiente | Philadelphia, PA
Location: Teen Center & Community-Based Services
Job Type: Full-Time | In-Person

Empower Families. Advance Economic Mobility. Transform Lives.

Xiente is seeking a compassionate, bilingual, and mission-driven Economic Mobility Case Manager to help individuals and families overcome barriers, achieve self-sufficiency, and build pathways to long-term success.

This is more than a case management position. It is an opportunity to become a trusted coach, advocate, and resource navigator for community members working toward employment, financial stability, educational advancement, and improved quality of life.

The Economic Mobility Case Manager plays a critical role in helping participants identify goals, connect with resources, overcome challenges, and create sustainable pathways toward economic independence.

If you are passionate about helping people succeed and thrive in a fast-paced, community-focused environment, we encourage you to apply.

Why Join Xiente?

• Make a meaningful difference in the lives of individuals and families.
• Help participants achieve employment, education, and financial goals.
• Work within a collaborative and mission-driven team environment.
• Build partnerships with employers, educational institutions, and community organizations.
• Support programs that strengthen families and communities.
• Grow professionally while helping others achieve long-term success.
• Be part of an organization committed to economic mobility and community empowerment.

Position Summary

The Economic Mobility Case Manager provides comprehensive case management, coaching, advocacy, and support services to individuals and families seeking greater economic stability and independence.

This role works closely with participants to assess needs, identify strengths, address barriers, develop individualized service plans, and connect participants with resources related to employment, education, workforce development, supportive services, and financial wellness.

The ideal candidate is organized, compassionate, solution-oriented, and committed to supporting positive outcomes through a strengths-based and participant-centered approach.

Requirements

Required Qualifications

Candidates Must Meet ALL of the Following Requirements:

• Associate's Degree or Bachelor's Degree required in:  
  • Social Work
  • Human Services
  • Psychology
  • Counseling
  • Public Administration
  • Education
  • Sociology
  • Family Services
  • Workforce Development
  • Or a related field
• Fluency in both English and Spanish is required. 
• Minimum of two (2) years of experience in:  
  • Case Management
  • Workforce Development
  • Social Services
  • Community-Based Programs
  • Family Services
  • Employment Services
  • Or a related human services field
• Experience working with individuals and families from diverse socioeconomic and cultural backgrounds.  
• Knowledge of community resources, public benefits, workforce systems, and supportive services.  
• Strong organizational, documentation, and time-management skills.  
• Proficiency with Microsoft Office Suite and electronic case management systems.  
• Ability to maintain confidentiality and exercise sound professional judgment.  
• Ability to work independently while collaborating effectively with community partners and colleagues.  

Important Requirement

Candidates must be able to communicate professionally in both English and Spanish, including conducting assessments, providing case management services, coordinating resources, and documenting participant information.Candidates who are not bilingual in English and Spanish will not meet the minimum qualifications for this position.

Essential Duties & Responsibilities

Participant Engagement & Case Management

• Conduct participant intake, assessments, eligibility determination, and enrollment activities.
• Develop individualized service plans that identify participant goals, barriers, strengths, and action steps.
• Provide ongoing case management, support, coaching, and accountability throughout program participation.
• Build trusting relationships that encourage engagement and long-term success.
• Maintain regular contact through in-person meetings, phone calls, virtual sessions, and outreach activities.
• Monitor participant progress and revise service plans as goals and circumstances evolve.
• Utilize a strengths-based approach that promotes self-sufficiency and empowerment.

Employment & Economic Mobility Support

• Connect participants with employment opportunities, workforce development programs, and vocational training resources.
• Support career exploration, education planning, and employment readiness activities.
• Assist participants in accessing financial literacy resources and economic empowerment opportunities.
• Help individuals identify and overcome barriers impacting employment and economic advancement.
• Collaborate with employers and workforce partners to expand opportunities for participants.

Resource Navigation & Advocacy

• Connect participants with supportive services, including:  
  • Housing Assistance
  • Transportation Resources
  • Childcare Services
  • Healthcare Resources
  • Public Benefits
  • Educational Programs
  • Financial Wellness Resources
• Advocate on behalf of participants when appropriate.  
• Assist participants in navigating complex service systems.  
• Promote access to community resources that support long-term success.  

Community Outreach & Partnership Development

• Build and maintain collaborative relationships with employers, educational institutions, community agencies, workforce partners, and service providers.
• Participate in community outreach activities, recruitment events, workshops, and resource fairs.
• Promote awareness of available services and support participant recruitment efforts.
• Strengthen partnerships that increase opportunities and resources for participants.

Documentation, Compliance & Reporting

• Maintain accurate participant files, case notes, service plans, referrals, and program records.
• Track participant outcomes and progress toward established goals.
• Complete required documentation and data entry in a timely manner.
• Assist with program reporting, data collection, and outcome measurement activities.
• Ensure compliance with agency policies, funding requirements, confidentiality standards, and program guidelines.

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Strong assessment, case planning, and advocacy skills.
• Excellent verbal and written communication skills in both English and Spanish.
• Strong relationship-building and participant engagement abilities.
• Effective problem-solving and conflict-resolution skills.
• Ability to motivate and empower individuals from diverse backgrounds.
• Strong organizational and documentation skills.
• Ability to manage multiple cases while maintaining accuracy and accountability.
• Ability to work collaboratively with community partners and internal teams.
• Commitment to economic mobility, equity, and participant success.

Preferred Qualifications

• Experience working within workforce development or economic mobility programs.
• Experience supporting low-income individuals and families.
• Knowledge of public benefits systems and workforce resources.
• Experience with employment services, career coaching, or family support services.
• Experience working within nonprofit, community-based, or social service organizations.

Working Conditions

This position operates in a combination of office, community, and participant service environments.Responsibilities may include:

• Community outreach activities
• Partner meetings
• Home or community visits
• Recruitment events
• Resource fairs
• Employer engagement activities

Occasional evening or weekend hours may be necessary to support participant and program needs.

What We're Looking For

The ideal candidate:

• Is fluent in English and Spanish.
• Has a passion for helping individuals and families achieve self-sufficiency.
• Builds strong and trusting relationships with participants.
• Thrives in a community-focused environment.
• Is resourceful, organized, and solution-oriented.
• Believes in empowering participants rather than simply providing services.
• Demonstrates empathy, professionalism, and accountability.
• Understands the challenges facing individuals working toward economic stability.
• Is committed to creating meaningful and measurable outcomes.

Join Our Mission

At Xiente, we believe every individual deserves access to opportunities that lead to economic stability, career advancement, and long-term success.The Economic Mobility Case Manager plays a vital role in helping participants overcome barriers, achieve goals, and build stronger futures for themselves and their families.If you are bilingual in English and Spanish, possess at least an Associate's Degree in a related field, have case management or human services experience, and are passionate about helping others succeed, we encourage you to apply today.Xiente is an Equal Opportunity Employer committed to fostering an inclusive workplace and empowering individuals and families to achieve economic mobility and long-term success