Crisis Transporter

Position Summary

The Crisis Transporter is responsible for the safe, timely, and professional transport of individuals from community settings, hospitals, or emergency response locations to the agency’s crisis facility. This role ensures the well-being, dignity, and confidentiality of clients while maintaining vehicles, following safety protocols, and coordinating with community partners.

Primary Responsibilities

• Provide safe, secure, and timely transport of individuals in crisis from community locations, hospitals, or emergency response settings to the crisis facility.
• Serve as a liaison between local hospitals, EMS, law enforcement, and the agency’s crisis services team.
• Maintain accurate vehicle logs, maintenance records, and trip documentation.
• Use routing and scheduling software to plan efficient and timely transport routes.
• Follow all agency policies, safety procedures, and confidentiality guidelines.
• Conduct pre-trip and post-trip vehicle inspections.
• Report vehicle issues, incidents, or safety concerns promptly.
• Ensure proper documentation of all transports and client interactions.

Safe Transport Duties (ADA-Equipped Vehicles)

• Operate ADA-compliant vehicles safely and in accordance with all traffic laws and agency policies.
• Secure wheelchairs using approved tie-down and restraint systems.
• Properly use lifts, ramps, and securement equipment for safe boarding and exiting.
• Assist clients with mobility needs while maintaining dignity and respect.
• Conduct safety checks of ADA equipment before and after each transport.
• Ensure seatbelts and restraints are properly fastened for all passengers.
• Monitor client behavior and well-being during transport.
• Follow de-escalation techniques when needed to maintain a safe environment.
• Keep vehicles clean, sanitized, and ready for use.
• Report any ADA equipment malfunctions immediately.

Additional Duties (Crisis Facility Support)

• Assist crisis staff with client check-in and discharge coordination.
• Support basic non-clinical tasks within the crisis facility as assigned.
• Assist with client movement within the facility when needed.
• Maintain transport readiness and communication with crisis staff.
• Help with light administrative or operational tasks during downtime.
• Participate in team meetings, trainings, and drills.

Minimum Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Experience in transportation, behavioral health, social services, or emergency services preferred.
• Ability to operate ADA-equipped vehicles and equipment (training provided).
• Basic computer skills and ability to use routing or scheduling software.
• Strong communication and interpersonal skills.

Preferred Qualifications

• CPR/First Aid certification.
• Crisis intervention or de-escalation training.
• Experience working with individuals in behavioral health or crisis settings.

Physical Requirements

• Ability to assist clients with mobility needs.
• Ability to operate wheelchair lifts and securement systems.
• Ability to sit, stand, bend, and lift up to 50 lbs as needed.