Director, Service Line and Clinic Operations, Gastroenterology

Adventist Health Portland has been caring for East Portland since 1893, growing alongside the community we serve. Today, more than 2,300 employees are dedicated to whole-person care, mind, body and spirit, across our 302-bed medical center, emergency department, and network of clinics, urgent care, home care and hospice services. The Adventist Health Northwest Heart Center, located on our medical center campus, provides advanced cardiovascular care, bringing together expert providers, innovative treatments and compassionate support for patients across the region.

Job Summary:

Directs outpatient operations to ensure provision of high quality, cost-effective medical services. Responsible for seamless integration between the clinic and procedural space ensuring adequate patient access and physician productivity. Directs overall clinical, quality, administrative and fiscal aspects of the organization while leading new business development. Partners with physicians to build culture, solve problems and lead the service line. Provides leadership and oversight of the performance of Clinical Service Managers and/or senior level clinical professional staff. Develops growth for the organization through new and existing service lines. Supervises and directs the activities of various levels of assigned personnel utilizing both professional and supervisory discretion and independent judgement.

Job Requirements:

Education and Work Experience:

• Bachelor’s Degree in business administration or equivalent combination of education/related experience: Required
• Master's Degree in business administration, management, health care management, or related field: Preferred
• Seven years' relevant experience: Preferred
• Three years' multi-clinic management experience: Preferred
• Three years' business development experience: Preferred

Essential Functions:

• Provides leadership for the development of the organization’s business strategy, ensuring the successful implementation of tactical elements of business initiatives. Participates in budget planning, development, and oversight. Identifies, recommends, implements, and develops growth for the hospital through new initiatives and expansion of existing programs and services.
• Evaluates new and/or expanded business initiatives and programs for community need, strategic fit, and financial feasibility. Executes development of plans and effectively passes initiatives and programs to operations. Tracks and reports success on approved business development initiatives. Oversees relationships with partners in the community in support of new business development projects.
• Assumes responsibility of operations oversight for assigned clinics. Directs and develops the health services leadership team and maintains accountability for clinical team development and performance. Plans, monitors and maintains staffing, capital, and operational budgets. Reviews clinic systems, concerns and goals with physicians, including cost reduction and revenue enhancement.
• Strategizes with the senior staff regarding program expansion, business development and new care models. Focuses on quality improvement, utilization and reducing medical costs while incorporating the skills of provider partners whenever possible. Provides leadership to staff, giving direction and guidance to managers and staff as appropriate.
• Plans, budgets, organizes and manages the department to accomplish operational and strategic objectives. Analyzes and interprets complex data sets and reports, i.e., variance analysis, financial/quality, population specific reports. Develops and updates comprehensive medical management work plans/programs to ensure revenue accuracy. Coordinates quality program and contractual requirements while maintaining compliance with regulatory and accreditation requirements.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.