Customer Service Lead Cashier

Description

“There are no strangers here, only friends we have yet to meet.” — Frank Oakes —

Why Join Us?

• Career Growth: Start as an apprentice and grow into a skilled! Your growth is our mission!
• Employee Discounts: Enjoy discounts on our delicious organic food—both dining and groceries.
• Community & Culture: Be part of a positive and supportive Family that values diversity and growth.
• Work-Life Balance: We offer paid vacation time to help you relax and recharge.
• Referral Rewards: Bring your talented friends along and earn rewards for helping us grow!

Job Summary:

The Customer Service Lead plays a key role in supporting daily front-end operations by leading by example and helping ensure exceptional customer experiences. This position serves as a go-to resource for team members, assisting with problem-solving, customer concerns, and maintaining smooth service flow. The Lead supports management by reinforcing standards, coaching associates, and helping drive a positive, high-energy customer service culture.

Requirements

Essential Job Functions:

• Lead by example in delivering outstanding customer service.
• Serve as a first point of support for associates with customer questions or escalations.
• Assist in resolving customer concerns in a professional and positive manner.
• Support daily front-end operations to ensure smooth customer flow.
• Help maintain service standards, cleanliness, and organization in the department.
• Coach and support team members to improve customer interactions and service skills.
• Communicate operational needs or concerns to management.
• Assist with training new team members on customer service standards and procedures.
• Help promote teamwork, morale, and a positive work environment.
• Step in as needed to support coverage during busy periods.
• Provide guidance and on-the-spot support to associates.
• Help reinforce company policies and service expectations.
• Encourage accountability while maintaining a supportive team culture.

Qualifications:

• Previous customer service or retail experience required.
• Strong communication and interpersonal skills.
• Ability to remain calm in fast-paced environments.
• Positive attitude with a solution-oriented mindset
• Ability to lead without formal authority.
• Flexible schedule, including weekends, nights and holidays 
• Must be 18 years or older.
• 1–2 years of cashier or customer service experience (preferred).
• Previous leadership or supervisory experience a plus
• Strong math and accurate cash-handling skills
• Ability to handle customer complaints calmly and professionally.
• Non-slip shoes are required for safety (not provided).
• Bilingual (English/Spanish) a plus.
• Legal authorization to work in the United States.
• Reliable transportation is a must

Physical Requirements:

• While performing the duties of the job, the associate is regularly required to stand and/or walk for the duration of a scheduled shift.
• The associate is frequently required to bend, twist, reach, push and pull.
• The associate must regularly lift and/or move objects up to 25 lbs., and occasionally lift and/or move objects up to 50 lbs. 
• The associate must be able to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences
• Clear vision and hearing to ensure safety, accuracy, and effective communication
• Ability to climb step stools or ladders as needed

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Equal Opportunity Statement

• Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds. Join us and be part of our family!