People Solutions Specialist

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

People Solutions Specialist

About the role

In this role, you will deliver integrated Tier 1 HR First Contact and Tier 2 Employee Lifecycle services within the People Solutions Operations. You will provide accurate, timely and customer-focused support to employees, managers and HR stakeholders, managing queries and employee lifecycle transactions through Workday and ServiceNow. The role sits within a hub-based cluster team and reports to the relevant People Solutions Operations Team Lead.

You will combine first-contact query resolution with end-to-end employee lifecycle delivery, taking ownership of cases from initial contact through resolution.

Role responsibilities:

This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:

• Acting as a first point of contact for employee, manager and HR queries across HR policies, processes and systems; resolving standard enquiries using approved knowledge and escalating complex or sensitive matters appropriately.
• Managing employee lifecycle transactions, including onboarding, employee data changes, movements, transfers, promotions, secondments, offboarding and other hire-to-retire activities within the role’s market and process scope.
• Supporting absence management, standard statements and letters, employee documentation requests, right-to-work activities, pre-payroll controls and responses to risk-management or audit requests, where applicable.
• Managing cases in ServiceNow and processing transactions in Workday with complete and accurate records, clear case notes, appropriate supporting documentation and timely communication to stakeholders.
• Applying global processes together with relevant local legal, regulatory, language and compliance requirements, and raising exceptions or risks to the Team Lead or appropriate specialist team.
• Owning cases through to resolution, coordinating with HRBPs, HR Partners, Payroll, Reward, Talent Acquisition, HR Technology and process owners when cross-functional input is required.
• Using approved knowledge articles, work instructions and templates; identifying outdated content, recurring issues and opportunities to improve self-service, standardisation and service quality.
• Contributing to team collaboration, knowledge sharing, backup coverage and continuous improvement while meeting agreed service, quality and productivity expectations.

Why you?

Basic Qualifications:

• Experience in HR operations, People Services, shared services, customer service or employee administration, with exposure to employee lifecycle processes and query or case management.
• Practical knowledge of HR policies, employee-data handling, documentation, service delivery and compliance; experience using Workday, ServiceNow or comparable HR and case-management systems is an advantage.
• Significant employee focus, attention to detail and problem-solving skills, with the judgement to resolve standard matters and escalate complex, sensitive or non-standard cases.
• Clear communication, planning and collaboration skills, with the ability to manage competing priorities, work across teams and support employees and managers in a consistent and professional way.
• Fluency in Czech and English.

What we offer?

None of us should ever feel like we are standing still. Instead, we want Haleon to be a place where we feel like we are always progressing. Improving everyday health takes dedication, energy and effort, so we look to reward your contribution with a benefits package that includes but not limited to:

• Annual bonuses that reflect Haleon’s performance 
• Hybrid@Haleon – our philosophy to hybrid work and supporting individuals work/life balance 
• Childcare support – we offer enhanced maternity and paternity paid leave options for those important times as well as childcare options 
• Life Insurance and Private Medical Package – with additional preventive healthcare services for employees to provide protection and peace of mind 
• Health and Wellbeing - programmes that take care of you physically and mentally 
• Development Opportunities - future-ready training, so your skills are always up to date within your role and company’s structure

Location – this role is based in: Prague, Czech Republic

This position is a grade: 8

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role.

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 Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.