Director, Tri-Cities Imaging Center

Base Pay Range:

Job Description:

The Director, Tri-Cities Imaging Center is a Full-Time, Regular position working Monday-Friday, 8am-5pm at our Inland Imaging Tri-Cities locations.

POSITION SUMMARY

The Director, Tri-Cities Imaging Center provides strategic and operational leadership for the imaging center, ensuring high-quality patient care, operational excellence, financial performance, and a positive employee experience. This position collaborates with radiologists, executive leadership, and key stakeholders to advance organizational initiatives, support growth, and align site operations with Inland Imaging’s mission, values, and strategic priorities.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SITE OPERATIONS & PERFORMANCE

• Provide overall leadership and accountability for imaging center operations, ensuring efficient workflows, service excellence, and achievement of organizational goals.
• Monitor operational performance and implement improvements that enhance productivity, patient access, efficiency, and patient experience.
• Collaborate across departments to ensure coordinated delivery of imaging services.

CLINICAL QUALITY & REGULATORY COMPLIANCE

• Partner with radiologists and clinical leadership to maintain high standards of imaging quality, patient safety, and clinical excellence.
• Ensure adherence to clinical protocols, organizational policies, accreditation standards, and applicable regulatory requirements.
• Advance continuous quality improvement through performance monitoring and appropriate corrective action.

PEOPLE LEADERSHIP & DEVELOPMENT

• Lead and develop assigned staff, fostering an accountable, collaborative, and positive work environment.
• Oversee workforce planning, staffing effectiveness, employee performance, professional development, and engagement.
• Promote communication, teamwork, and a culture aligned with Inland Imaging’s core values.

FINANCIAL & RESOURCE MANAGEMENT

• Oversee site financial performance, operating budgets, resource allocation, and cost management.
• Ensure effective utilization of staffing, equipment, technology, and supplies.
• Participate in capital planning and resource decisions that support operations and future growth.

STRATEGIC GROWTH & BUSINESS DEVELOPMENT

• Collaborate with executive leadership and radiologists to evaluate opportunities for service expansion, innovation, and business growth.
• Support strategic initiatives and implementation of programs that advance organizational priorities.
• Monitor market trends, emerging technologies, and healthcare developments to inform planning.

PHYSICIAN & STAKEHOLDER COLLABORATION

• Build effective relationships with radiologists, referring providers, health system partners, and internal departments.
• Serve as an operational liaison, facilitating communication, collaboration, and resolution of service-related concerns.
• Support initiatives that strengthen physician relationships, patient access, and Inland Imaging’s reputation.

ORGANIZATIONAL LEADERSHIP

• Contribute to organizational planning, policy development, and cross-functional initiatives.
• Communicate key operational results, opportunities, and challenges to executive leadership.
• Model Inland Imaging’s core values and promote integrity, accountability, innovation, and service excellence.

GENERAL DUTIES & RESPONSIBILITIES

• Maintain strict confidentiality within Inland Imaging and for all customers and patients.
• Follow all HIPAA, PHI non-disclosure, and company security policies.
• Follow all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
• Follow all company policies including those regarding harassment, non-retaliation, discrimination, and respectful workplace.
• Communicate effectively with excellent written, verbal, and interpersonal skills.
• Demonstrate detail orientation, multi-tasking ability, and strong organizational skills in a fast-paced environment.
• Adhere to departmental standards and personnel policies by demonstrating a professional demeanor in conduct and appearance.
• Use good teamwork and communication skills to identify concerns and solutions; assist where needed to ensure a smooth-functioning department.
• Rotate to other shifts and locations as needed; ability to work nights, weekends, and holidays may be required.
• Regular and reliable attendance is required for this position.
• Maintain an honest, pleasant manner and good personal hygiene.
• Remain free of alcohol and drug abuse; hold a valid state driver's license and proof of insurance.
• Demonstrate self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Consider individual needs in communication with, and assessment and treatment of, patients of all ages.
• Other tasks may be assigned and management retains the right to add or change the duties at any time.

SUPERVISORY RESPONSIBILITIES

• Directly supervise assigned staff and ensure appropriate delegation, coaching, performance management, and employee development.
• Maintain accountability for effective staffing, staff engagement, compliance with applicable employment requirements, and a safe, respectful work environment.
• Partner with Human Resources, clinical leaders, and executive leadership on personnel and organizational matters.

ADVOCACY & CORE VALUES

• Treat all patients and coworkers with dignity and respect.
• Provide excellent customer service.
• Conform to Joint Commission and HIPAA regulations.
• Comply with PHI (Protected Health Information) requirements.
• Demonstrate the Inland Imaging Core Values:

Show We Care | Do The Right Thing | Maximize Individual Potential | Challenge Convention

COMMUNICATION, INFORMATION MANAGEMENT & CONFIDENTIALITY

• Demonstrates the ability to receive, comprehend, retain, and appropriately act upon verbal and written information necessary to perform the essential functions of the position, with or without reasonable accommodation.
• Accurately communicates information and instructions to employees, leadership, physicians, patients, and other stakeholders and seeks clarification when information or direction is unclear.
• Maintains appropriate systems, documentation, notes, or other organizational methods necessary to ensure timely and accurate follow-through on instructions, commitments, decisions, and assigned responsibilities.
• Exercises sound judgment and discretion in receiving, handling, discussing, and disseminating confidential, sensitive, proprietary, personnel, patient, and business information.
• Recognizes information that is confidential or sensitive and limits disclosure to individuals with an appropriate business need to know, consistent with company policy and applicable privacy requirements.
• Maintains awareness of instructions, decisions, and information communicated in meetings, conversations, correspondence, and other business communications as necessary to effectively perform assigned responsibilities.

QUALIFICATIONS

Education

• Bachelor's Degree in Business Management or related field required (or similar on-the-job experience)
• Master's Degree/MBA/MHA preferred.

Experience

• 5+ years of direct clinical experience; minimum of 5 years of operational leadership.
• Leadership in the field of healthcare, preferably in radiology or a medical practice, with P&L responsibility.
• Overall operations knowledge and leadership experience.
• Business development experience, especially within healthcare, and the ability to analyze data regarding decision making for growth.
• Knowledge of health-system operating dynamics.
• Strong verbal and written communication skills, including presenting to large groups.
• Customer insight-based marketing strategy and sales effort optimization.
• Strong business acumen and strategic thinking skills.

Licensure

• ARRT/ARDMS or similar; must maintain current Washington State licensure.

Certifications

• Certified Radiology Administrator (CRA) preferred.

Background Check

• Must pass a background check per RCW 43.43.830–840.
• Must not appear on the HHS OIG List of Excluded Individuals.

Drug Test

• Must pass a post-offer, pre-employment drug test.

COMPUTER SKILLS

• Proficient computer skills are required, including the following applications:
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• PACS
• RIS
• Medicalis
• EPIC

Nuvodia/Inland is an EEO employer...