Casino Operations Intern (Full Time; Varied Shift)

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                                        Casino Operations Intern

DEPARTMENT:                                            Casino Operations

GRADE/FLSA STATUS:                              Non-Exempt

BADGE TYPE/COLOR:                              Key—Blue

REPORTS TO:                                               Supervisor, Development Program

JOB SUMMARY:

Responsible for completing an internship program with Harrah’s Cherokee Casino Resort, increasing knowledge, and understanding of all facets of assigned department.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Communicate effectively with all levels of employees and guests in the casino
• Engage in hands-on training in a department
• Understand department’s primary function, each staff member’s functions, and the inter-relations between each of the departments through various job shadowing opportunities
• Acquire skills to be proficient in designated areas
• Observe all activity within assigned area aiding video gaming device players, instruction, and advice on machine functions and payouts
• Knowledge of the various types of video gaming machines, can identify major malfunctions, and correct minor machine malfunctions
• Identify need for jackpot and CMPO transactions, processes and completes them promptly, accurately and with high degree of service
• Aware of the various types of video gaming device cheating methods and can recognize any potential attempts while monitoring assigned section
• Capable of handling routine customers complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel
• Well versed on various property events and relay same to players in assigned area
• Respond to change lights as soon as possible and acknowledges customers immediately
• Use etiquette when talking on the radio and uses radio to expedite service
• Encourage Caesars Rewards participation and sign-up customers whenever possible
• Balance bank at the end of the shift
• Take initiative to ask for the offer help in solving problems with customers, co-workers, and supervisors
• Demonstrate top box spotlight behavior on a consistent basis
• Move through assigned areas searching for customers in need of attention
• When told by guest of his/her dissatisfaction with product or service, immediately informs supervisor and invoke the service guarantee in the gaming area as needed
• Participate in all training opportunities as designed and designated by the department manager
• Participate in and lead special projects as assigned
• Cross train in department positions with emphasis on the supervisory role
• Attend all assigned meetings
• Submit a weekly report to Development Program Supervisor on performance and make recommendations on program
• All other duties as assigned
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• Enrolled in an accredited college/university or a recent graduate of an accredited college/university (within 6 months) required
• Official recommendation by university required
• GPA of 2.0 or higher preferred
• Working toward a degree in the area of interest for internship required
• Successful in prescreening process required
• Must demonstrate the following essential knowledge and skills:
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

• Excellent oral and written communication skills
• Ability to work well independently
• Ability to be a team player
• Ability to handle multiple priorities in a fast-paced environment
• Self-starter, must work without close supervision
• Excellent problem-solving skills
• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to respond to visual and aural cues
• Must be physically mobile with reasonable accommodations
• Must be able to reach above and below shoulders with performing duties
• Must be able to operate in mentally and physically stressful situations
• Must be able to stand for extended periods of time
• Must be able to read, write, speak, and understand English
• Must have the manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copier
• Must be able to lift up to 25 pounds and carry 5 pounds
• Must be able to use an earpiece/headset and other communication methods
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule to include weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.     8.16.22