Information Technology Coordinator

Description

OUR MISSION | REMARKABLE IMPACT

Remarkable impact is at the heart of Foundation for the Carolinas' mission, and the driving force behind our mission is the collective impact of thousands of nonprofits, families, companies and organizations who partner with us to amplify the power of giving. At FFTC, we are guided by a shared commitment to integrity, inclusion, innovation and impact. We strive to do what's right, value every voice, embrace bold possibilities and deliver meaningful outcomes that empower communities.

If you're passionate about purpose-driven work and want to make a difference alongside a collaborative team, we'd love to hear from you.

HOW YOU’LL ADVANCE OUR MISSION | POSITION OVERVIEW

The Information Technology Coordinator handles day-to-day technology operations for the organization, interacting with staff and vendor partners to ensure our technical resources are secure, reliable, and available. This is a hands-on operational role spanning infrastructure, cybersecurity, vendor management, project delivery, and business continuity, with regular input into technology strategy alongside the CTO.

 YOUR UNIQUE IMPACT | ROLES & RESPONSIBILITIES

Technology Planning

• Assist CTO in aligning technology strategy with the Foundation's overall business vision, strategy, and objectives.
• Define key performance measures for technology, and track and report results to CTO.
• Drive development of, and compliance with, key information systems policies and procedures.

Infrastructure & Operations

• Ensure all information systems, spanning public cloud, private cloud, and on-premises environments, operate reliably and securely.
• Administer core platforms including Windows Active Directory, Entra, Microsoft 365, Azure, Teams telephony, and the Foundation's line-of-business applications (financial, CRM, grantmaking etc.).
• Oversee core database maintenance and plan proactively for upgrades.
• Own daily on-site technology operations, including audio-visual systems across offices, galleries, and conference rooms; set vendor performance objectives and assess results.

Cybersecurity & Risk Management

• Monitor network and systems security continuously, and remediate issues as they arise.
• Maintain a disaster recovery plan and capabilities aligned with the organization's business continuity
• Act as a technology resource for the physical security team, cross-training with building maintenance as needed.

Team Leadership & Support

• Directly supervise internal help desk staff and monitor contracted vendor help desk to ensure support requests meet service level agreements; report activity and response-time metrics to IT leadership.
• Provide technology training and day-to-day technical support to staff across the organization.

Vendor & Contract Management

• Evaluate vendor performance against SLAs and contracted deliverables, tracking milestones and resolving obstacles to keep technology projects on schedule.
• Identify and engage specialized vendor support as needed, including security systems, A/V, telecom, and network engineering.

Project & Process Oversight

• Lead technology projects and programs to meet business objectives and timelines; serve as technical lead when needed.
• Define and manage user testing and approval processes for all production changes to the technology environment.
• Own the ongoing management, maintenance, and review of business processes utilized by the Foundation, including at least an annual review of designated processes to confirm accuracy and identify improvement opportunities.
• Research and recommend IT applications, equipment, and supplies that support current and future business needs.

Requirements

 WHAT YOU’LL NEED FOR SUCCESS: QUALIFICATIONS 

Ideal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management.

Minimum Qualifications:

 Ideal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management.

Minimum Qualifications:

• Bachelor's degree in Engineering, Computer Science, or equivalent practical experience.
• Ability to perform the essential functions of the role, including sustained focus over extended periods and the ability to move between worksites and workstations as needed.

Core Competencies:

• Strategic Thinking
• Operational Excellence
• Cybersecurity & Risk Awareness
• Vendor & Contract Management
• Change Management
• Team Leadership & Development
• Communication & Cross-Functional Collaboration
• Mission Alignment
• business needs.