Case Manager

Description

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014. 

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstances.

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people.
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency: To be open and honest in our relationships.
• Authenticity: To do what we say, we do.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule: To treat all people as we ourselves would wish to be treated.

OUR MOTTO: It Takes All of Us to End Homelessness.

PURPOSE:

 The Case Manager provides direct resident support and works to promote housing stability at the property. While the Site Manager manages the property and the Regional Property Manager oversees the system, the Case Manager's role is centered on the person: helping residents navigate barriers, connect to resources, and sustain their housing. The Case Manager works within a clearly defined scope, ensuring that supportive-service matters are handled by the right role and escalated appropriately when needed.  

Requirements

Job Responsibilities:  

Resident Support & Housing Stability 

• Serve as the resident's primary point of support for housing stability, acting as the connective link between the resident and the property/case-management systems around them. 
• Support residents whenever a need arises that affects their housing situation. 
• Handle resident questions related to supportive services. 

Lease Compliance & Housing Retention 

• Help residents understand lease terms and expectations; support resident understanding without directly enforcing the lease. 
• Help residents address the underlying barriers connected to lease violations, and log related conversations in HMIS. 
• Support residents with resources and transition planning when facing eviction or non-renewal. 

Resident Behavior, Rent & Financial Stability 

• Address behavioral or support-related barriers through individualized case planning. 
• Help residents identify resources or income solutions to address rent and delinquency concerns. 

Outside the scope of this role: 

• Does not have authority to change a resident's ledger or rent account. 
• Does not have access to AppFolio. 

Inspections & Maintenance 

• Support residents when a unit inspection fails, and follow up with them to help ensure the unit is ready to pass. 
• Help communicate resident-related barriers to Maintenance when they are relevant to a work order. 

Move-Ins, Move-Outs & Unit Turns 

• Support resident transitions during unit turns when applicable. 
• Coordinate resident support and services during move-in. 
• Assist residents with transition planning and connection to resources during move-out. 

Resident Complaints & Emergencies 

• Handle resident complaints that involve a service or support concern. 
• Support affected residents during emergencies or safety incidents. 
• Document case-management involvement in incident reports. 

Community Resources, Benefits & Housing Stability Planning 

• Serve as the primary point of contact for connecting residents with community resources. 
• Serve as the primary point of contact for benefits, employment, and income support. 
• Own the development and maintenance of each resident's Housing Stability Plan. 

Coordination, Policy & Compliance 

• Coordinate resident services with outside service providers, with proper authorization. 
• Follow established policies within the scope of the case-management role. 
• Provide relevant case-management information to support legal or compliance matters, within the limits of your authorization. 
• May recommend supportive considerations when a policy exception is being considered. 
• Represent resident supportive services in cross-department collaboration. 

Outside the scope of this role: 

• Does not have authority to approve policy exceptions. 

Decision-Making, Accountability & Escalation 

• Make day-to-day case-management decisions within the scope of the role. 
• Remain accountable through the Case Management organizational structure. 
• Escalate unresolved or high-risk matters through Senior Manager-Case Management Compliance 

ESCALATION   

Unresolved or high-risk matters are escalated through Case Manager Supervisor and the Senior Manager-Case Management Compliance . Emergency situations must be addressed immediately according to established emergency procedures — the escalation pathway never delays an emergency response. 

Full-Time Employee Benefits: 

(Eligible 1st of Month after 60-days) 

• Medical 
• Dental 
• Vision 
• Life & Disability 
• 401k 
• EAP (Employee Assistance Program) 

Compensation 

Hourly wage set at $19/hourly 

Full-Time Position 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint.