Manager - Clinical Operations

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Position Summary

The Manager of Clinical Operations provides day-to-day leadership for assigned ambulatory practice locations and is accountable for safe, efficient, patient-centered operations. This leader partners closely with physicians and interdisciplinary teams to improve access, workflow, quality, patient experience, financial performance, and team engagement. The manager oversees clinical and clerical support staff while ensuring consistent application of UC Health and UC Physicians policies, procedures, and regulatory requirements.

Clinical Operations and Patient Access

• Oversees daily practice activities to support patient safety, efficient patient flow, and cost-effective care delivery.
• Partners with physicians and practice leaders to understand operational needs, remove barriers, and improve provider and staff efficiency.
• Implements and monitors workflows that advance ambulatory benchmarks for quality, access, productivity, and patient experience.
• Coordinates activities across assigned practices and collaborates with other UC Health leaders to promote a consistent approach to care delivery.
• Enforces applicable departmental, UC Physicians, and UC Health policies and procedures.

People Leadership and Development

• Provides leadership, coaching, clinical guidance, and support to clinical and clerical team members.
• Participates in recruitment, selection, onboarding, scheduling, retention, performance management, and corrective action in partnership with Human Resources.
• Ensures new team members complete departmental orientation and required competencies within established timeframes.
• Promotes professional growth through ongoing education, mentoring, competency review, and regular staff communication.

Facilitates team meetings and fosters an inclusive, accountable, and collaborative work environment.

Quality, Safety, and Regulatory Compliance

• Develops and leads quality-improvement initiatives related to clinical practice, productivity, patient access, infection prevention, equipment, policies, and multidisciplinary standards.
• Collects and analyzes operational and clinical data to evaluate results, identify improvement opportunities, and sustain effective solutions.
• Reviews performance measures and develops action plans to improve access, internal quality, clinical outcomes, and the patient experience.
• Works with physicians and staff to maintain compliance with applicable requirements, including Joint Commission, OSHA, Ohio Department of Health, and billing standards.

Financial and Resource Management

• Supports budget preparation and manages assigned areas within approved expense and staffing targets.
• Monitors revenue-cycle opportunities, including charge capture, billing, pre-certification, registration accuracy, and open or pending encounters.
• Develops productivity standards and staffing plans that appropriately align resources with practice needs.
• Manages supplies, inventory, capital equipment, repairs, and rental equipment while evaluating options for quality, safety, and cost-effectiveness.

Collaboration and Practice Support

• Serves as a liaison to internal and external partners to support coordinated, patient-centered service delivery.
• Collaborates with Marketing and other support departments on practice signage, standardized materials, and website updates as needed.
• Participates in assigned UC Physicians and UC Health committees, leadership meetings, and clinical initiatives.
• Performs other duties and projects as assigned. 

Required

• Bachelor's degree in a healthcare-related field, business, management, or a related discipline.
• Three to five years of relevant experience in ambulatory practice operations, healthcare administration, clinical operations, or a comparable setting.
• Demonstrated experience leading teams and managing day-to-day operations in a complex, service-focused environment.
• Working knowledge of ambulatory workflows, patient access, quality improvement, revenue-cycle processes, staffing, and regulatory compliance.
• Proficiency with electronic health records and automated billing, scheduling, and registration systems.
• Strong communication, problem-solving, organizational, and relationship-management skills.

Preferred

• Six to ten years of relevant healthcare operations experience.
• Previous leadership experience in a multispecialty or academic ambulatory practice.
• Experience with Epic or a comparable electronic health record platform.
• Experience using operational and clinical performance data to improve access, quality, productivity, and patient experience.

Leadership Scope

This position may oversee approximately 2 to 50 employees across clinical and administrative functions, including clinical supervisors, registered nurses, licensed practical nurses, medical assistants, patient service representatives, medical records staff, coders, and medical secretaries.

Work Environment

This role works primarily in an ambulatory clinical and office environment and requires regular on-site presence. Travel among UC Health hospitals, practices, and other work locations may be necessary. Work hours may vary based on patient care and business needs.

UC Health Values

The Manager of Clinical Operations supports UC Health's PRIIDE values by putting patients and families first, showing respect, acting with integrity, embracing inclusion, seeking discovery, and offering empathy in interactions with patients, families, employees, physicians, and community partners.