General Maintenance Lead

Company Description

Blackbird Lodge (Leavenworth, WA)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, operates Blackbird Lodge in Leavenworth, Washington, which offers a cozy wood lodge style getaway in the Bavarian themed mountain village of Leavenworth. Guests enjoy easy access to outdoor recreation like hiking, forest walks, and river rafting with comfortable condominium style accommodations amid alpine charm. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Take the lead in keeping our resort operating at its best. In this hands-on leadership role, you will guide maintenance projects, preventive maintenance, repairs, and daily work orders while supporting a safe, comfortable, and memorable experience for our guests. You’ll combine strong technical expertise with team leadership to solve problems, improve operations, and keep the property running smoothly.

As part of our Engineering team, you will:

• Lead, coordinate, and support maintenance projects, preventive maintenance, guest requests, work orders, and operational initiatives.
• Supervise, train, and develop team members while promoting safety, quality, and exceptional service.
• Inspect and troubleshoot mechanical, electrical, and plumbing (MEP) systems to help ensure safe and reliable operation.
• Diagnose and repair equipment, household appliances, fixtures, and other resort systems.
• Oversee small construction and renovation projects involving drywall, carpentry, concrete, flooring, tile, grout, carpet, and related trades.
• Support the operation and maintenance of pools and water features, including chemical balancing and associated MEP equipment.
• Manage tools, materials, purchasing, and inventory to ensure resources are available when needed.
• Use resort operations software, including HotSOS or applicable systems, to manage work and maintain accurate documentation.
• Review operational data and reports to identify maintenance needs and support proactive repairs.
• Read and interpret blueprints, technical specifications, equipment manuals, and other technical documentation.
• Promote safe work practices, proper PPE use, and the safe operation of hand and power tools, ladders, scaffolding, and lifts.
• Identify and address potential property safety or security hazards.
• Communicate professionally with guests and team members, resolving maintenance concerns with a positive, service-focused approach.
• Support additional maintenance and operational responsibilities as assigned by resort leadership.

Qualifications

• High school diploma, GED, or equivalent.
• Minimum of 3 years of General Maintenance/Trades III experience or equivalent supervisory experience in a resort or commercial environment.
• Strong hands-on knowledge of maintenance, building systems, troubleshooting, and repairs.
• Ability to lead projects and teams while managing multiple priorities and deadlines.
• Strong communication, organization, and problem-solving skills.
• Valid driver’s license that must be maintained in good standing.
• Technical training, certification, or trade license preferred.
• CPO certification as required by the resort.
• Universal EPA HVAC certification as required by the resort.
• Ability to work safely with ladders, scaffolding, lifts, tools, and required PPE.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.