Claims Operations Analyst

Position: Claims Operations Analyst 

Location: Barcelona, Spain 

Reports to: TME Claims Operations Manager 

We will not accept any CVs via agencies.  

Tokio Marine HCC   

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist.  Our products allow our customers to take on opportunity with confidence. 

Just as we invest in our company, we invest in our employees’ careers. We provide our employees a collaborative and rewarding environment within which to gain the knowledge, skills, and experience that lead to a rewarding career.  In turn, our competitive salaries, attractive benefits, and potential for career growth allow you to take on opportunity with confidence.” 

About the role: 

As a Claims Operations Analyst based in our Barcelona office, you will be employed by Tokio Marine Europe S.A. Sucursal en España, which trades under the Tokio Marine HCC name. Reporting directly to the TME Claims Operations Manager, you will support the effective delivery and continuous improvement of claims operations. 

We are looking for a passionate, curious and driven team player who enjoys using technology to solve problems, improve processes and support innovation. You will contribute to a range of projects and work with colleagues and stakeholders across Europe. 

Key Responsibilities: 

• Technology proficiency: Rapidly learn and become proficient in systems and tools used by the function, while proactively exploring and applying technology to improve, streamline and automate operational processes. 

• Defect management: Proactively identify system defects, raise tickets with IT and track them through resolution. Be the go-to person for issues solving for the extended team.  

• Process documentation: Produce detailed end-to-end documentation of function processes, ensuring clarity and accuracy.  

• Reporting: Assist to generate and maintain reports to track claims department performance and efficiency.  

• Procedures enhancement: Collaborate on refining and optimising claims processes and procedures to improve efficiency, controls and user experience. Identify improvement and automation opportunities, recommend and implement practical solutions. 

• Project support: Assist the manager in handling a high volume of company’s projects ensuring their successful completion.  

• Organize, prioritize, and manage workflow meticulously to fulfill both individual and team requirements. 

• Adhere rigorously to the established best practices for claims processes and protocols. 

Skills and Competencies Required: 

• Excellent written and spoken English, with the ability to communicate effectively with team members, IT and other stakeholders. 

• Excellent attention to detail and a high level of accuracy. 

• Strong analytical, problem-solving and data-analysis skills. 

Skills and Competencies Preferred: 

• Previous experience in a similar operational, analytical or technology-focused role. 

• Experience in insurance or financial services, including Claims. 

• Fluent in another European language 

Who you are:  

• A productive, outcome-focused approach, with strong sense of ownership and accountability from initiation through to completion. 

• Ability to plan and prioritise work effectively while managing competing priorities and deadlines. 

• A proactive and resourceful working style, with the confidence to progress work independently and seek input when needed. 

• Technical curiosity and a genuine interest in emerging technologies and their practical application to business challenges. 

About the Team: 

The Claims Operations team works across the Claims function, supporting colleagues across different lines of business and locations. 

We are a collaborative and hands-on team with a strong focus on making things work better. We are always looking for ways to simplify processes, reduce manual effort and make better use of technology and automation. Team members are encouraged to bring their own ideas, challenge existing ways of working and take ownership of improvements from initial idea through to implementation and delivery. 

We value ownership, curiosity and follow-through. We expect people to ask questions, find the information they need, communicate openly and take responsibility for the quality and completion of their work. We work as a team, share knowledge and rely on each other to deliver what we commit to. 

What we offer: 

• Hybrid working with the opportunity to work from home up to 2 days per week   

• 26 days' annual leave, increasing with length of service, plus the option to purchase additional holiday.   

• Comprehensive private medical and dental insurance for you and your family 

• Company-funded pension plan, life insurance and accident insurance.   

• Monthly meal vouchers and contributions towards public transport, wellbeing activities and home working expenses.   

• Access to a wide range of learning and development opportunities, including leadership programmes, mentoring and online courses.   

• A strong commitment to health and wellbeing, with access to Headspace, an Employee Assistance Programme, Mental Health First Aiders and wellbeing initiatives.   

• A collaborative workplace with regular social events, volunteering opportunities and employee-led activities.   

• Modern offices in Barcelona, including an onsite gym, complimentary refreshments and excellent facilities.  

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.  The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit www.tmhcc.com for more information about our companies.