Sales Systems Analyst

The Role

The Sales Systems Analyst is responsible for supporting and enhancing the technology, systems, and processes used by the Sales Operations and Commercial teams. This role works closely with business stakeholders to identify opportunities for improvement, implement system enhancements, improve data quality, and help users maximize the value of sales technologies. 

The successful candidate will serve as a bridge between business users and technical teams, helping ensure that sales systems, reporting tools, and business processes effectively support organizational objectives. 

Key Responsibilities 

Sales Systems Administration & Enhancement: 

• Support the ongoing administration, configuration, and enhancement of sales systems, including CRM and related commercial applications. 
• Gather, document, and analyze business requirements for system improvements. 
• Assist with system testing, troubleshooting, and deployment of new functionality. 
• Work with IT, vendors, and business stakeholders to implement system enhancements. 
• Maintain system documentation, data definitions, and user procedures. 
• Monitor system performance and identify opportunities for optimization. 

Process Improvement & Automation: 

• Analyze business processes and identify opportunities to improve efficiency, data quality, and user experience. 
• Design and support workflow automation initiatives that reduce manual effort. 
• Develop and maintain process documentation and standard operating procedures. 
• Assist in the evaluation and implementation of new tools and technologies. 
• Support continuous improvement initiatives across Sales Operations and Commercial teams. 

Reporting & Analytics: 

• Support the development and maintenance of sales reports, dashboards, and KPIs. 
• Partner with business users to define reporting requirements and success metrics. 
• Validate data accuracy and help identify data quality issues. 
• Assist in the analysis of sales and customer data to support business decision-making. 
• Support Power BI and other business intelligence solutions. 

Technology & Innovation:

• Identify opportunities to leverage emerging technologies to improve business processes. 
• Support the adoption of AI, automation, and productivity tools such as Microsoft Copilot. 
• Assist with pilot programs, user training, and rollout activities for new solutions. 
• Stay informed on industry trends and technology capabilities relevant to Sales Operations. 

User Support & Training: 

• Serve as a key point of contact for sales system questions and support. 
• Develop training materials, user guides, and best practices. 
• Train users on system enhancements and new functionality. 
• Promote effective system usage and data governance practices. 

Qualifications 

Required:

• 2-5 years of experience in business systems, sales operations, business analysis, or related roles. 
• Experience working with CRM, ERP, or other business applications. 
• Strong analytical and problem-solving abilities. 
• Excellent communication and stakeholder management skills. 
• Strong attention to detail and organizational skills. 
• Proficiency with Microsoft Excel and reporting tools. 

Preferred:

• Experience with Microsoft Dynamics 365. 
• Experience with Power BI and the Microsoft Power Platform. 
• Experience with workflow automation tools. 
• Familiarity with SQL or data analysis concepts. 
• Exposure to AI and productivity tools such as Microsoft Copilot.

Join our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package:

• Health Benefits: Includes coverage for dental, vision, and extended medical care.
• Insurance: Life and disability insurance provided for financial security.
• Support Services: Access to an Employee Assistance Program (EAP).
• Financial Planning: Opportunity for RRSP matching to support your retirement savings.
• Time Off: Paid vacation, holidays, and sick leave for work-life balance.
• Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
• Career Development: Professional growth opportunities and avenues for advancement.
• Perks: Employee discounts on company products or services.
• Convenience: On-site parking or parking allowance.

If you're looking to join a supportive team environment with opportunities for personal and professional development, apply now and become part of our dynamic team.

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future. 

NOTE: The recruiter is reviewing and interviewing eligible applicants for this position as they are received. If you are interested in this posting, you are encouraged to apply as soon as possible.

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