Program Associate

Clinigen is a global specialty pharmaceutical services company focused on helping deliver medicines securely to patients worldwide. The purpose of this role is to:

1. Support managed access programs that help patients receive treatment when and where it is needed
2. Contribute to the smooth delivery of programs and the quality of service provided to clients
3. Manage a busy workload, working across multiple programs simultaneously

As a Program Associate, you will provide support to the Program Management team and play an important role in the effective delivery of global managed access programs. You will help support client-facing operations through close coordination, monitoring, and reporting, while contributing to strong service delivery across a portfolio of programs.

Responsibilities

• Support Program Directors and Program Managers with monitoring and reporting across client and program portfolios.
• Help manage and maintain client relationships as a dedicated Program Associate.
• Monitor program progress against specifications, client KPIs, and regulatory requirements.
• Act as the main contact for clients and affiliates regarding order status updates and reporting requirements.
• Monitor program inventory and coordinate with clients to ensure sufficient, timely stock provision.
• Escalate operational issues and support their resolution with the operational team.

Requirements

Required Experience

• Experience in a customer service or coordination role.
• Business-fluent English.
• Hands-on experience with Microsoft Outlook and Microsoft Excel.
• Eligibility to work in the UK.

Preferred Experience

• Familiarity with CRM software.
• Experience with Order Management software.

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards