U.S./Mexican Customer Service Representative (Remote Mexico)

Mexican Customs Service Representative 

Buckland  

Nuestra Vision/Vision 

Buckland develops enduring relationships with our customers and partners throughout the global supply chain. We strive to provide customized services in a memorable way. 

El Rol/ The Rol 

This position is responsible forthe handling of the documentation preparation, monitoring and coordinating of customs release of shipments for the import of commercial goods into Mexico and Mexican exports into the rest of the world in accordance withMexican Customs Regulations. 

PrincipalesResponsabilidades  /Key Responsibilities  

• To provide the highest level of customer service to clients, vendors, and service providers in acquiringthe proper import/export documentation. 

• Facilitate set up of Mexican IOR file with Buckland MX broker Portfolio Partnership. 

• Integrate Legal MX files on IOR and update forms in compliance on Mexican regulations early on calendar year. 

• Coordinate all shipments for customs clearance on timelyfashion and ensure process flow based on best practices per shipment type: Air, Land and Ocean. 

• Communicate, delegateand expediteshipment clearance through multiple ports with Buckland MX Vendors in accordance onclient’s priorities and instructions. 

• Assist on Compliance and monitoroperations per types: V1, RT, F4, A3 and other as requested. 

• Preparation of customs and internal documents for customs clearance. 

• Coordinate daily tasks in an efficient manner; prioritize activities and define urgent process reviews for Warehouse and office improvement. 

• Completion of mid to high volume shipment clearance for Air, Land and Ocean on different Mexican Ports of entry/outcome. 

• Prepare daily and weekly reports based on shipment status for Air, Land and Ocean shipments. 

• Assess customs operation performance for MX Vendors. 

• Provide information requested for Mexican Trade compliance. 

• Perform auditing on BGSS and shipments documents are promptly upload on Buckland Portal. 

• Queries handled in a prompt, efficient and professional manner 

• Integrate Summary Shipment for Liquidation Box Reports. 

• Provide management reports and full accountability for billing. 

• Client servicing and reporting of any issues to Team Leader/Manager 

• Work to be performed in conformance with the Buckland Quality System (BQS) 

• Other duties or projects as assigned. 

Detallesdel Puesto 

Manager Southbound 

Full time 

Southbound 

Requisitos de Competenciay Experiencia/ RequiredQualificationsand Experience 

• +5 Years plus experience with Mexican Import/Exports Operations. 

• International Business/International commerce/International Logistics Bachelor Degree. 

• Proven Knowledge on Mexican Legislation in Foreign Trade Business. 

• Customs Experiences is an asset. 

• Working knowledge of Microsoft Office, excel skills, Windows, an asset. 

• Excellent customer service skills and ability to generate and follow up on sales leads 

• Ability to identify, develop and implement processes improvement initiatives 

• Demonstrated problem solving, organization skills with attention to detail 

• Strong attention to detail and ability to handle multiple tasks.  

• Strong teamplayer with the ability to work independently. 

• Above average and accurate keyboarding skills. 

• English Language Skills as native or second language (Toefl550). 

• Must be flexible for work on weekends and holiday as required. 

• Some travel may be required to our office locations. 

• US Visa B1/B2 

• Impeccable record. 

• Position Regulated by Mexico STPS. 

• Must be legally eligible to work for the Company at all times 

• Valid Passport and ability and desire to occasionally travel to USA/Canada Desired to be on Cd. Juarez, Chihuahua
   

Requerimientos Físicos / PhysicalDemands 

• Occasionally bend, squat, kneel, reach above shoulder, and frequentlysit, handle objects (manual dexterity), use fine finger movement.  

• Occasionally must carry/lift loads of up to 25 lbs. 

Condiciones de Trabajo / WorkEnvironment  

• Occasionally exposed to excessive noise, is around moving machinery. 

• Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse. 

Nombre y firma del trabajador/ EmployeeName(printed) & Signature: 

Fecha/ Date: 

Esta descripcin de puesto no está diseñada para cubrir una extensiva lista de actividades o responsabilidades requeridas por el empleado. Actividades y responsabilidades pueden cambiar o bien se pueden asignar nuevas con el tiempo y sin previo aviso.  / 

This job description is not designed to cover or containa comprehensive list of activities, duties or responsibilities that are required ofthe employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.