Customer Service

Company: HornerXpress Cape Coral, Inc.

FLSA: Non-Exempt; Hours: Monday - Friday, Full-time

Position Summary

We are seeking an energetic, detail-oriented, and motivated Customer Service Representative to join our team! The ideal candidate enjoys working with customers, thrives in a team environment, and has strong communication, organizational, and problem-solving skills. This role is responsible for providing excellent customer service, processing orders, building strong customer relationships, and supporting our sales team while coordinating with internal departments to ensure smooth daily operations.

Key Responsibilities

Customer Service & Sales Support

• Provide prompt, courteous, and professional customer service in person and over the phone, responding to inquiries, processing orders, and resolving issues.

• Serve as a primary point of contact for key accounts, building strong customer relationships and proactively addressing their needs.

• Support the outside sales team by preparing quotes, processing orders, and providing product information and recommendations.

• Coordinate with customers and internal departments on special projects, custom orders, product availability, and other needs.

• Keep customers informed about new products, upcoming events, and relevant company updates.

Order Processing & Administrative Support

• Accurately enter customer orders, quotes, and related information into Microsoft Dynamics 365.

• Utilize electronic pricing files to determine product costs and prepare accurate quotes.

• Maintain records of special orders, backorders, returns, and customer transactions.

• Complete credit forms, maintain detailed customer and product notes, and generate customer reports.

• Organize and file sales tickets, quotes, and other paperwork while maintaining adequate office supplies.

Product Knowledge & Order Fulfillment

• Develop and maintain knowledge of company products, industry standards, and procedures through ongoing training and industry events.

• Maintain current product catalogs, brochures, and reference materials.

• Understand and coordinate with purchasing, receiving, shipping, accounting, and dispatch to support efficient operations.

• Assist with pulling orders, inventory counts, stock movement, warranty processing, and other assigned tasks.

• Follow established safety procedures when handling products and using warehouse tools and equipment.

Qualifications & Requirements

• Previous customer service experience required; inside sales experience preferred.

• Strong interpersonal, telephone, communication, and problem-solving skills.

• Excellent attention to detail, organizational skills, and accurate data entry abilities.

• Positive, enthusiastic, flexible attitude with a strong commitment to teamwork.

• Proficiency with computer systems; Microsoft Dynamics 365 experience preferred.

• Basic math skills, including addition, subtraction, multiplication, and division.

• Ability to regularly lift, carry, or move products weighing up to 50 pounds, and heavier items up to 100 lbs., with appropriate equipment or assistance.

• Ability to navigate stairs and ladders and perform physical tasks associated with order fulfillment.

• Ability to safely use applicable warehouse tools and equipment, including RF scanners, handcarts, pallet jacks, and forklifts when trained and authorized.

• Pool industry experience is a plus.
  
  

Compensation & Benefits

At Team Horner, we value our teammates and offer a comprehensive benefits package, including:

• Employee Stock Ownership Plan (ESOP) – Share in our company's success!

• Medical, dental, and vision insurance

• 401(k) and Roth retirement savings options

• Short- and long-term disability insurance

• Paid holidays, vacation, and personal time off

• Tuition reimbursement and ongoing industry training

• Comprehensive employee wellness program

• Annual performance recognition and long-service awards

• Employee merchandise discounts

• A positive, supportive, and team-oriented work environment

...and so much more!

Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all. We are a Drug-Free Workplace.