Owner Services Representative

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As an Owner Services Representative, will have extensive interaction and communication with current and potential owners as well as realtors with the main objective of retaining and recruiting new owners to the rental program.  Primary “go to” person for owners to facilitate everything from basic repairs, AC maintenance or renovations.  Daily interaction with management team, and direct supervision of hourly staff with Manager on Duty (MOD) - expect the MOD shift to be 1-2 days per week.   Assist GM with overall administrative duties to include balancing bar banks, drops and daily accounting sheets as well as supervise any discrepancies.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Site Specific Perks

• Free on-site employee parking
• Complimentary coffee and tea
• Employee breakroom amenities
• Quarterly celebrations and awards
• Local restaurant discounts
• Discounted theme park tickets and rental cars
• Community service opportunities     

As an Owner Services Representative a typical day will include:

• Recruit new owners by building and nurturing relationships with realtors and potential owners.

• Track, respond, and resolve unit issues brought to our attention through owner and guest surveys and reviews.

• Act as a liaison between unit owners and vendors for repair/upgrading of units.  Direct and supervise maintenance work.  Prepare work orders for maintenance repairs and submit to accounting after work is completed.

• Perform regular checks of rental units to ensure units are maintained as per AHR and AAA standards as well as following OSHA regulations.

• Acquire and maintain rental management contracts for all participating rental units.  Give detailed presentations to new clients joining the rental program.  Ensure new units are correctly billed for any start-up costs.  Assist in monitoring unit “Refresh” project as well as maintaining rental units, providing information and comparable as necessary.

• Submit required work orders, telephone changes and other miscellaneous charges and credit to Accounting for processing.  Prepare annual rental report for unit owners as well as quarterly Condoletter.

• As part of the management team will be assigned shifts as Manager on Duty (MOD).  During Manager on Duty shifts, will have supervision of staff on duty during shift.  Expect to have 1-2 MOD shifts per week.  Train and assist front desk for needed coverage.

• Perform other duties as assigned.

To Become an Owner Services Representative at AAH:

• High school diploma or equivalent. Must communicate in the English language (written and oral) to the understanding of customers, guests, and co-workers.  Some college preferred.  Condominium/resort background preferred.
• Previous vacation rental and guest services experience preferred.  Sales experience is desirable.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.