Nebraska Furniture Mart
Customer Service Specialist
5600 Nebraska Furniture Mart Dr, The Colony, TX
On-site · $17.95–$24.68/hr (as posted)
First seen by offpeak October 21, 2026
See your drive time Apply on Nebraska Furniture Mart's site
Pay Range: $17.95 - $24.68 hourly
Job Description: Your Piece of the Puzzle
Do you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!
Job Duties: A Day in the Life
Assist: Provide world-class customer service
- Resolve situations for customers in a prompt, accurate, and friendly manner.
- Create positive experiences and build relationships to enhance customer loyalty.
- Follow up with customer concerns, issues, needs in a timely manner.
- Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.
Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations.
- Research and review customer accounts.
- Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.
Process: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner.
- Be Your Best & Represent NFM at the Highest Level:
- Expect to be a kind, helpful, and courteous Team Player
- Responsible for maintaining a clean and organized workstation
- Complete training and be eager to continue to learn new things
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Qualifications: Can You Check These Boxes?
- High School Diploma or GED preferred
- 1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction
- OM & KC ONLY: 6 months of cash handling experience preferred
- Ability to enter data quickly and accurately
- Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.)
- Ability to work nights, weekends and/or early morning hours based on business needs
- English/Spanish bilingual speakers preferred
- Knowledge of Microsoft Office Applications
- Pre-employment screening includes criminal background check