System Engineer - Retail IT Operations

Job Description

Are you an IT professional who loves solving problems, improving systems, and keeping critical technology running flawlessly? Do you want a role where your work directly impacts thousands of customers every day? Do you want a role that works with modern retail technology, supports exciting projects, collaborates across borders, and helps shape the future of our retail ecosystem.

Join our Retail IT Operations team and play a key role in delivering secure, stable, and efficient operations across Circle K’s European retail estate. This is a hands‑on, high‑visibility role where you’ll be at the heart of the technology that powers our stores, fuel operations, and customer‑facing systems.

Your work directly impacts real customers and frontline store operations every day. No two days are the same and it’s a mix of engineering, problem‑solving, and projects. You’ll collaborate with talented teams across Europe and within a global organization. You’ll help drive transformation in a fast‑moving, innovation‑focused industry.

If you’re proactive, curious, technically strong, and thrive in a fast‑moving environment — we’d love to meet you.

As a System Engineer, you will:

• Serve as a Tier 2 technical expert, supporting L1 and L3 teams, partners, vendors, local business and stores.

• Support POS, Back Office, Forecourt, and Payment technologies.

• Configure, maintain, and support devices and applications across the retail estate.

• Support store lifecycle activities and business initiatives — new site openings, migrations, and closures.

• Manage software rollouts, patching, and security updates across the estate.

• Resolve incidents, problems and support changes, collaborating with L1, L3 SMEs and support teams where required.

• Monitor and resolve system alerts to ensure uptime and stability.

• Support communication services including WAN, LAN, and Wi‑Fi technologies.

• Work closely with key vendors to ensure service quality and SLA performance.

• Contribute to continuous improvement in the operations area.

• Maintain accurate documentation and help embed best practices across teams.

• Deliver training, knowledge‑sharing, and support project initiatives.

• Contribute to operational excellence, helping reduce recurring issues and improve system stability.

Skills & Experience

• IT Diploma or Degree.

• 3–5 years’ experience in IT operations, service desk, field service, or retail IT.

• Hands‑on support experience in multi‑site or distributed environments.

• Knowledge of POS, Back Office, Forecourt, and Payment systems.

• Background in convenience – IT retail or fuel is highly beneficial.

• Experience with TSG and Dover solutions are an advantage.

• Experience with Eurodata solutions is an advantage.

• Strong troubleshooting skills and understanding of IT infrastructure.

• Familiarity with ITSM tools and ITIL processes.

• Excellent communication and stakeholder‑management abilities.

• Ability to coordinate work across multiple sites and vendors.

• Experience with managing external partners and key vendors is beneficial

• Scripting skills (e.g., PowerShell) are a plus.

• Strong documentation, organization, and time‑management skills.

• Fluent in English and the local country language.

• Proactive, solutions‑focused, and committed to delivering great service.